Fana Fontilus

• Lead 10–15 team members per shift, ensuring smooth operations during peak hours.

• Successfully managed peak-hour sales of $1,300+ per hour , even while short-staffed, by redistributing workflow and prioritizing efficiency.

• Achieved 100% EcoSure inspection score, maintaining top-tier food safety and compliance standards.

• Reduced drive-thru and front-counter wait times by implementing a revised order-handoff process.

• Contributed to multiple regional store performance wins, outperforming peer locations.

• Coordinate 40–60+ service appointments weekly, maintaining organized schedules and consistent workflow for technicians.

• Manage customer communication, invoicing, payment processing, and documentation for 150+ clients monthly.

• Implemented improved digital tracking system (Sheets/Excel), reducing missing paperwork by ~40%.

• Act as the primary liaison between customers, suppliers, and the repair team to resolve issues efficiently.

• Generated and scheduled 10–20 qualified solar consultations weekly.

• Consistently exceeded lead-generation goals by 20–30% each month.

• Educated homeowners on solar solutions while maintaining accurate CRM documentation for follow-up teams.

• Led 8–12 employees per shift, supporting operations and maintaining service quality.

• Ensured compliance with safety and sanitation standards, contributing to positive inspection outcomes.

• Trained new employees on POS systems, service procedures, and closing duties.

• Handled 60+ guest check-ins/check-outs per day, ensuring accuracy and efficient room assignments.

• Maintained 90%+ satisfaction ratings through fast, friendly resolution of guest inquiries.

• Launched a hotel-wide sustainability initiative with Clean the World Foundation, increasing recycling participation across departments.

• Supported hotel operations across 6 rotating roles, including reservations, front desk, and guest services.