Fanchon Cross
Chicago
Summary
Dynamic and results-driven Customer Service Supervisor with over 10 years of experience leading teams to deliver exceptional customer experiences. Skilled in managing customer inquiries, resolving issues, and driving operational excellence. Seeking to leverage leadership abilities and expertise in customer service management to contribute to the success of a forward-thinking organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
STARBUCKS
01.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Accomplished multiple tasks within established timeframes.
Department Manager
H&M
01.2013 - 01.2018
- Collaborate with cross-functional teams to identify opportunities for process improvement and implement solutions to streamline operations and enhance the customer experience.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Department Sales Manager
NORDSTROM
01.2008 - 01.2013
- Assisted with special projects and initiatives as assigned by management to support departmental goals and objectives
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
- Collaborated with other managers to identify cross-selling opportunities and maximize overall store revenue potential.
- Oversaw daily operations of the department to ensure efficient use of resources, timely completion of tasks, and adherence to company policies.
Education
HIGH SCHOOL DIPLOMA -
Harold L. Richards
Associate of Applied Science - Business Administration And Management
Moraine Valley Community College
Palos Hills, IL06-2014
Skills
- Phlebotomy procedures and techniques
- Leadership and team management
- Excellent communication and interpersonal skills
- Proficiency in CRM systems and Microsoft Office Suite
- Microsoft Outlook
- Ability to multitask and prioritize in a fast-paced environment
- Attention to detail and organizational skills
- Strong Time Management
- Multitasking and organization
- Training and mentoring
- Data entry
Certification
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
Timeline
Manager
STARBUCKS
01.2019 - Current
Department Manager
H&M
01.2013 - 01.2018
Department Sales Manager
NORDSTROM
01.2008 - 01.2013
HIGH SCHOOL DIPLOMA -
Harold L. Richards
Associate of Applied Science - Business Administration And Management
Moraine Valley Community College
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