Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Fanchon Stevens

Katy

Summary

Dynamic and dedicated professional with over 12 years of progressive experience demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Experience & Technical Solutions Specialist

Comcast
01.2012 - 06.2016
  • Managed over 80–100 inbound technical support calls daily, resolving complex service issues for internet, routers, modems, home phones, voicemails, and Xfinity cable and mobile products.
  • Conducted detailed account reviews and provided custom recommendations based on household needs, identifying opportunities for upselling additional services, resulting in increased revenue for the company.
  • Earned customer trust through transparent communication and lifestyle-based consultations that consistently improved satisfaction and retention.
  • Improved customer satisfaction with timely issue resolution through effective troubleshooting and problem-solving skills.

Sous Chef & Event Consultant

Sophisticated Delights
05.2018 - 06.2021
  • Designed custom menus for high-profile events, ensuring food presentation met visual and culinary excellence.
  • Oversaw kitchen operations, food prep, and plating during large-scale functions, including weddings and corporate events.
  • Met with clients to plan catering needs and curated food displays aligned with each occasion’s theme and tone.
  • Trained kitchen staff and ensured food safety and sanitation standards were strictly followed.

Front Office Specialist

Houston Ear Nose Throat & Allergy Clinic
12.2016 - 09.2017
  • Managed multi-line phone systems, scheduled patient appointments, and welcomed patients upon arrival.
  • Performed data entry, insurance verification, and transmitted sensitive medical records via secure systems.
  • Acted as a liaison between patients and providers, resolving issues quickly and professionally.
  • Maintained inventory of office and medical supplies and ensured HIPAA compliance in all correspondence.

Administrative Assistant

Rosewood ENT
01.2012 - 11.2016
  • Oversaw daily patient checkouts and collected, posted, and balanced over 150 transactions per day.
  • Verified insurance benefits using ICD-9/ICD-10 coding and explained cost breakdowns to patients.
  • Maintained and updated digital patient records in NexGen and used Rosch to bill and schedule follow-ups.
  • Trained new front desk staff and developed SOPs to streamline patient flow and reduce wait times.

Job Developer

Community for Human Resource Developmemt Inc
04.2024 - Current
  • Collaborated with case managers and service providers to address barriers to employment, leading to improved outcomes for clients.
  • Assisted clients in overcoming employment barriers through tailored interventions that addressed individual needs.
  • Maintained detailed records of client interactions, progress, and outcomes to facilitate accurate reporting on program success.
  • Boosted workplace readiness in clients by delivering informative workshops focused on essential soft skills such as communication, teamwork, problemsolving.
  • Enhanced trainee skills by implementing hands-on activities and real-world examples in training sessions.

Education

No Degree - General Studies

Lonestar College
Cypress, TX

High School Diploma - undefined

Cypress Springs High School
Cypress, TX
01.2005

Skills

  • Client relationship development
  • Troubleshooting and support skills
  • Telephonic support coordination
  • Insurance verification
  • Workforce skill enhancement
  • Proficient in managing multiple tasks simultaneously
  • EMR Systems Microsoft Office Suite NexGen Rosch
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Excellent communication
  • Proficient in active listening
  • Analytical thinking
  • Detail-oriented data management
  • Scheduling
  • Administrative support

Certification

  • Certified Job Placement Specialist, UNTWISE Prolearning - March 24, 2025
  • Certified Job Skills Trainer, UNTWISE Prolearning - March 18, 2021

Timeline

Job Developer

Community for Human Resource Developmemt Inc
04.2024 - Current

Sous Chef & Event Consultant

Sophisticated Delights
05.2018 - 06.2021

Front Office Specialist

Houston Ear Nose Throat & Allergy Clinic
12.2016 - 09.2017

Customer Experience & Technical Solutions Specialist

Comcast
01.2012 - 06.2016

Administrative Assistant

Rosewood ENT
01.2012 - 11.2016

High School Diploma - undefined

Cypress Springs High School

No Degree - General Studies

Lonestar College

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