Summary
Overview
Work History
Education
Skills
Timeline
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Fancy Wemhoff

Moberly,MO,Missouri

Summary

I am a quick learner and always willing to be a team player. As most of my background is in a healthcare setting I am always willing to learn new things..

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

8
8
years of professional experience

Work History

Patient Service Representative

University of Missouri System
08.2021 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Used [Software] to schedule appointments.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Entered patient demographic and insurance data into electronic medical record system.

Managing Bartender

Westside Inn Bar and Grill
08.2022 - 12.2024
  • Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
  • Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
  • Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
  • Developed innovative cocktail menus that attracted new patrons and increased overall sales.
  • Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
  • Demonstrated commitment to continuous learning through attending industry conferences, workshops, and seminars to stay current with the latest trends and best practices in bar management.
  • Increased customer satisfaction by providing exceptional service and crafting quality cocktails.
  • Conducted regular staff meetings to provide updates on company policies, share successes, and discuss areas for improvement.
  • Ensured compliance with local health codes and liquor laws by maintaining a clean and safe establishment at all times.
  • Mentored junior staff members, fostering a positive work environment and promoting professional growth.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Security Officer

Ameren Missouri
10.2019 - 08.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked and verified photo identification prior to granting facility access.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.

Correctional Officer

Department of Corrections
10.2017 - 10.2019
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.

Education

No Degree - Criminal Justice

Columbia College
Columbia, MO
05-2027

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Payment collection
  • Patient greeting
  • Office administration
  • Data entry proficiency
  • Document filing
  • Conflict resolution
  • Directing callers
  • System updates

Timeline

Managing Bartender

Westside Inn Bar and Grill
08.2022 - 12.2024

Patient Service Representative

University of Missouri System
08.2021 - Current

Security Officer

Ameren Missouri
10.2019 - 08.2021

Correctional Officer

Department of Corrections
10.2017 - 10.2019

No Degree - Criminal Justice

Columbia College

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