Fanelie Dort
Norwich,FL
Summary
Dedicated individual with over 10 years of customer service and leadership expertise. Accomplished Customer Service Manager who focuses on driving productivity by leveraging strong team building and leadership skills while maintaining effective working relationships with all team members and the community.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CNA
Atria Senior Living
Waterford, CT
09.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
TEAM LEAD
Aldi
New York, NY
03.2020 - 02.2021
- Support the Store Team Leader in all areas of operations including inventory, safety, merchandising, financial and physical plant issues
- Select, train, develop, mentor, motivate, and counsel Team Members in a manner that builds and sustains a high-performance team and minimizes turnover
- Address customer concerns when necessary
CDPAP Program NY/Special Touch
New York, NY
05.2019 - 04.2020
- Worked with grandmother during prognosis
- Assisted physically limited patient with ADL skills, bathing, and feeding
- Escorted grandmother to doctor's appointment
- Documented services rendered and tracked h45 self-medication intake
- Ensure the well-being and safety during the overnight
Customer Service Supervisor
Bed, Bath & Beyond
New York, NY
01.2006 - 01.2018
- Lead, guide and motivate the sales floor team
- Contributed to the overall display and presentation efforts within the store
- Performed all functions relating to the handling of merchandise or cash in accordance with corporate policies
- Acted as a company liaison, answering customer and client order and delivery inquiries
- Assisted the Store Leadership team with operational procedures: conducting inventory, preparing bank deposits, accepting/receiving shipments and order
Education
High School Diploma -
Lake Worth Community High School
Lakeworth, FLSkills
- Bilingual: Haitian Creole & French
- Data Entry
- Sales
- Customer Service Specialist
- Leadership/Supervisory Roles
- Problem Solving
Certification
HHA CNA
Timeline
CNA
Atria Senior Living
09.2024 - Current
TEAM LEAD
Aldi
03.2020 - 02.2021
CDPAP Program NY/Special Touch
05.2019 - 04.2020
Customer Service Supervisor
Bed, Bath & Beyond
01.2006 - 01.2018
High School Diploma -
Lake Worth Community High School