Fanella Raghu
Elmont,NY
Summary
Results-driven Compliance Specialist with expertise in background screening and onboarding compliance at the Department of Health and Mental Hygiene. Proven ability to enhance client satisfaction through effective problem-solving and meticulous documentation review. Skilled in utilizing AS400 and Salesforce to streamline processes and ensure accurate eligibility verification.
Overview
28
28
years of professional experience
Work History
Compliance Specialist - PAA
Department of Health and Mental Hygiene
Long Island City, New York
07.2024 - Current
- Coordinated medical screening and fingerprinting appointments to meet compliance requirements for new hires.
- Reviewed electronic rap sheets, verifying conviction records to support informed hiring decisions.
- Conduct online clearance through a government site.
- Reviewed new candidate onboarding packet, ensuring completeness and accuracy to facilitate smooth onboarding process.
- Verified work history information.
- Communicate with hiring program regarding non-responsive candidates
Eligibility Specialist II- Infoline Agent
Human Resources Administration
Jamaica, NY
01.2016 - 07.2024
- Eligibility specialist, office of constitutes services /DSS INFOLINE
- Responded to public and client telephone inquiries, delivering accurate information on public assistance programs like SNAP, Medicaid, HEAP, and CityFHEPS.
- Provided outstanding customer service by promptly addressing client inquiries and resolving issues, and enhancing client satisfaction.
- Screen calls and refer callers to appropriate programs. Retrieve data using HRA systems such as WMS, POS, NYCWAY, Centerport, eMedNY, and Intranet Quorum
- Created and screened complaints in the IQ system to facilitate effective resolution of client concerns.
Travel Bound by Travelport
New York City, NY
01.1999 - 01.2010
- Manage and resolve customer service and product issues for outside Sales Managers
- Developed excellent relationships with preferred consortia such as American Express and AAA members. By providing solutions to their inquiries, On a given day 50 requests.
- Provide 11 BDMs and 6 Key account Managers with point-of-sale advertising materials and promotional officers to effectively increase sales and support existing products.
- Provided WebEx training on TravelBound's web booking system, products, and services.
- Keep Salesforce updated with about 3300 agencies profile.
- Train new hires on Travel Bound's procedures, reservation website system and IS.
Supervisor
FIT call center
01.2002 - 01.2004
- Led team of 40 call center reservations staff, provided product knowledge training, and resolved consumer disputes to enhance customer satisfaction.
- Supervised FIT call center agents across daily service workflows
- Coached agents on call scripts, procedures, and customer handling
- Monitored live calls for quality and compliance standards
Education
Associate - Travel and Tourism
Taylor Business Institute
New York, NYSkills
- Regulatory Compliance
- Compliance Auditing
- Policy Compliance
- Document review
- Document control
- Data Analysis
- Background review
- Employee Training
- Problem solving
- Regulatory compliance
Timeline
Compliance Specialist - PAA
Department of Health and Mental Hygiene
07.2024 - Current
Eligibility Specialist II- Infoline Agent
Human Resources Administration
01.2016 - 07.2024
Supervisor
FIT call center
01.2002 - 01.2004
Travel Bound by Travelport
01.1999 - 01.2010
Associate - Travel and Tourism
Taylor Business Institute