FANESHA PERSAUD
Merrick,NY
Summary
Health care administration professional with expertise in strategic operations and health care analytics. Skilled in enhancing operational efficiency, and patient satisfaction, while ensuring compliance and quality. Experienced in managing client relationships, and leading process improvement initiatives. Adept at using data analysis to drive strategic growth and project success.
Overview
13
13
years of professional experience
Work History
Business Analyst/Program Manager, Client Operations
Optum Home and Community
06.2023 - Current
- Proactively manage Optum at Home's operational delivery to value-based Medicare advantage and Medicaid dual payor clients, including the development of clinical and operational reporting packages, joint operating committee decks, reconciling membership eligibility, and supporting data integration.
- Facilitate client-facing communications and schedule client meetings necessary to achieve business goals, as well as serve as the liaison between the client and shared service, regional and market care delivery teams in a matrixed environment.
- Assess, prioritize and manage internal and client-facing project deliverables, including responsibility for the flow of information from the project owner to the team regarding projects, regular project status updates, and partnering with the project owner to ensure project timeliness.
- Oversee and enhance business processes from start to finish. Lead teams in process design and improvement projects. Develop and utilize quality reporting and analysis tools for continuous improvement. Support the creation and evaluation of Total Quality Management (TQM) programs.
Clinical Research Coordinator
Northwell Health
Greenvale, NY
09.2022 - 06.2023
- Led and coordinated clinical trials, including recruitment of subjects, as well as the collection, cataloguing and shipment of biological specimens and vital signs for analysis, in conjunction with study protocol and regulatory requirements.
- Scored, evaluated, analyzed and collated study results for communication to internal and external research sponsors, and maintain historical data and archiving.
- Collaborated with study stakeholders such as, but not limited to healthcare providers, grant agencies, laboratories, pharmaceutical manufacturers and the food and drug administration as necessary.
Associate Lab Customer Service Rep
Northwell Health
Greenvale, NY
04.2020 - 07.2022
- Facilitated communication with clinicians, hospitals, and core laboratories by managing client records, electronic correspondence, and call templates.
- Responded to telephone inquiries, delivering results verbally, in print, or via fax. Prioritized prompt complaint resolution, proactively notifying clients of specimen issues to prevent escalation.
- Adhered to HIPAA regulations, ensuring confidentiality of health information, and served as a knowledgeable resource for clients regarding test requirements and laboratory policies.
- Maintained clear and accurate communication of results to contribute to optimal patient care within the healthcare system.
Healthcare and Office Administrator
Freelance
New York, NY
01.2012 - 01.2020
- Partnering with clients to drive excellence in cross-functional teams through reports and spreadsheets, fostering exceptional communication between departments. Maintained operational excellence by ensuring streamlined execution of administrative functions and enforcing company policies.
- Contributed to client recruitment efforts, initiating training modules for ongoing education of administrative staff to enhance best practices and refine competencies for task completion and organizational objectives.
- Coordinated with client accounting departments, organizing and reconciling financial statements using QuickBooks. Managed invoice processing, maintained up-to-date employee records, and reviewed the completeness of revenue and expenses booked each month.
Pharmacy Administrator
Walgreens Pharmacy
Queens, NY
10.2012 - 02.2015
- Managed drug research, regulation, and inventory control while overseeing staff to ensure accurate stock levels, proactive resolution of problems, enhanced operations, and exceptional customer service.
Education
Master of Business Administration - Healthcare
Molloy University
Rockville Centre, NY01.2022
Bachelor of Science - Healthcare Sciences
Long Island University
Brooklyn, NY01.2015
Associate of the Arts - Liberal Arts
Borough of Manhattan Community College
New York, NY01.2012
Skills
- Clinician Engagement
- Strategic Operations
- Design and Delivery of Training Program
- Time management
- Problem solving
- Team collaboration
- Attention to detail
- Critical thinking
- Healthcare Analytics
- Microsoft Office
- Power BI
- Tableau
- Data analysis
- Project management
- Process improvement
- Client relationship management
- Organizational skills
Timeline
Business Analyst/Program Manager, Client Operations
Optum Home and Community
06.2023 - Current
Clinical Research Coordinator
Northwell Health
09.2022 - 06.2023
Associate Lab Customer Service Rep
Northwell Health
04.2020 - 07.2022
Pharmacy Administrator
Walgreens Pharmacy
10.2012 - 02.2015
Healthcare and Office Administrator
Freelance
01.2012 - 01.2020
Master of Business Administration - Healthcare
Molloy University
Bachelor of Science - Healthcare Sciences
Long Island University
Associate of the Arts - Liberal Arts
Borough of Manhattan Community College
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