Fang Xiao

• Comprehensive Management of Customer Hotline:

1. Managed the operation and administration of the customer hotline, optimizing processes and enhancing customer satisfaction.

2. Oversaw outsourcing vendors to achieve operational targets for customer service.

3. Coordinated with related departments, handled emergencies and significant complaints, and improved service processes and system.

• Optimization of Online Shopping Platform
• Management of Customer Service Systems

• Personnel management, including recruitment, performance tracking, and training for trainee managers.
• Customer service management, ensure 100% customer satisfaction in daily operations.

· Coordinated the work of administrative managers, including new employees training, new products training, scheduling, ordering, and equipment management.

• Profits and reports management.

• Provided customer service to end consumers and handled customer complaints.

• Supplier management, coordination between suppliers and internal teams.