Fanina Kersaint
Pine Hills,FL
Summary
Responsible, motivated college student. Upbeat, positive attitude with a strong work ethic. Proven team player. Hardworking, offers hospitality experience, and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Handle demanding workloads efficiently, prioritizing and handling simultaneous tasks to promote positive dining experiences. Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Dependable project coordinator with a track record of success in the field, attention to detail, and a proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking, and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Hostess
Rosen Plaza Hotel
12.2022 - Current
- Helped customers with questions, problems, and complaints in person and via telephone
- Maintaining a clean workspace.
Sales Associate
Bath & Bodyworks
04.2021 - 06.2021
- Organized racks and shelves to maintain the store's visual appeal
- Welcomed customers into the store and helped them locate items
- Helped customers with questions, problems, and complaints in person and via telephone
- Balancing the cash register and generating reports for credit and debit sales
- Clean display cases, shelves, and aisle to company standard
- Resolved all customer’s questions, problems, and complaints in person and via telephone.
Ambassador
SeaWorld
06.2019 - 09.2019
- Provide assistance to the guests and managers
- Report any problems that may occur with service or a guest complaint to management
- Prepare for the next shift by restocking adequate items on each shelf and station
- Keep the front entrance clean and presentable at all times
- Provide positive, professional customer contact
- Answer customers’ questions and solve customers’ problems and complaints promptly
- Make customers feel welcomed.
Customer Service Representative
Publix
10.2018 - 03.2019
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Balancing the cash register and generating reports for credit and debit sales
- Processing refunds and exchanges, resolving complaints
- Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes
- Maintaining a clean workspace.
Education
Some College (No Degree) - Biomedical Engineering
Skills
- Efficient collaboration
- Cleanliness Maintenance
- Event Planning
- Reservations Management
- Customer Service
- Phone Etiquette
- Multitasking
- Attention to Detail
- Recordkeeping
- Critical Thinking
- Communication
- Time Management
Timeline
Hostess - Rosen Plaza Hotel
12.2022 - Current
Sales Associate - Bath & Bodyworks
04.2021 - 06.2021
Ambassador - SeaWorld
06.2019 - 09.2019
Customer Service Representative - Publix
10.2018 - 03.2019
Florida International University - Some College (No Degree), Biomedical Engineering
Similar Profiles
Marcus DeanMarcus Dean
FRONT DESK ASSOCIATE at ROSEN PLAZA International DriveFRONT DESK ASSOCIATE at ROSEN PLAZA International Drive
Jennifer CaballeroJennifer Caballero
Cashier at Rosen Centre HotelCashier at Rosen Centre Hotel
Arsenio J Osorio CruzArsenio J Osorio Cruz
Food and Beverage Server at Rosen Shingle Creek HotelFood and Beverage Server at Rosen Shingle Creek Hotel
Landon LottLandon Lott
Service Worker 2 at Yellowstone Landscape GroupService Worker 2 at Yellowstone Landscape Group
Annie JosephAnnie Joseph
Lab Assistant I/Phlebotomy Technician at AdventHealthLab Assistant I/Phlebotomy Technician at AdventHealth