Equilla Dean
Holiday,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GLOTEL NETWORK
Clearwater Beach, FL
02.2020 - 05.2022
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer comments and questions via LiveChat during shifts.
- Attended telephone skills and program information training sessions to boost aptitude.
- Answered over 300-500 calls per shift to meet fast-paced call center demands.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Detailed payment options and explained price, receipt and billing details to customers.
- Addressed customer account discrepancies and concerns.
- Approved and terminated customer contracts upon request.
Customer Service Representative/Technical Support Representative
Comcast Technology Solutions
Saint Petersburg, FL
01.2021 - 01.2022
- An armored, 's job is to collect money, transport it to the destination and protect it from thieves.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Researched product and issue resolution tactics to address customer concerns.
- Promoted efficiency among departments with prompt resolution of system issues.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Submitted service tickets for equipment maintenance requests.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Responded promptly to incoming sales leads and requests for technical support.
- Configured hardware and granted system permissions to new employees.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
Security Officer
GardaWorld
Islandia, NY
06.2019 - 02.2021
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Crunch fitness
Gym Source
Hauppauge, NY
03.2020 - 10.2020
- My responsibilities consist of keeping the facility clean by wiping down equipment, mopping the floor, and replacing towels, water, and other items
- As a gym attendant, you may be responsible for ensuring that the visitors adhere to all wellness and safety policies while working out
- Gym Receptionists make the clients of a gym feel welcome and complete a variety of front desk tasks, such as taking phone calls, answering to questions, handling correspondence, and keeping the reception area clean and well-organized.
Security Guard
Titan Global Security
Islandia, NY
05.2018 - 05.2020
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Home Health Aide
Joyful Home Care
Centereach, NY
04.2018 - 10.2019
- Help patients with personal hygiene, dressing, bathing and other daily tasks
- Perform basic health care services for patients including checking vital signs or administering prescription medication
- Help with general light housekeeping
- Make transportation arrangements as needed.
Lyft Driver
Lyft Inc
San Francisco, CA
08.2017 - 07.2019
- Interact with clients in a friendly and professional manner
- Pick up and drop off clients in a punctual and reliable fashion
- Maintain accurate monthly mileage records
- Ensure vehicle is filled with gas and ready for use during your shift.
Uber Driver
Uber Partner Drivers
San Francisco, CA
08.2017 - 03.2019
- Common duties listed on an Uber Driver resume are picking up passengers, transporting clients between places, and keeping their vehicle in good condition
- Most eligible resume samples for the job mention skills such as safe driving, communication, time management, and customer service
Security guard
Maximum Security
Huntington, NY
04.2017 - 02.2018
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Cashier
Dollar Tree
Hauppauge, NY
11.2015 - 07.2017
- Handling cash transactions with customers scanning goods and collet payments issuing receipts, refunds resolve customer complaints, guide them and provide relevant information greet customers entering & leaving establishments maintain clean and tidy checkout area
- Keep reports of transactions
- Bag, box, or wrap packages
Secretary
Artco inc
New York, NY
10.2014 - 07.2015
- Maintains department schedule by maintaining calendars for department personal arranging meetings, conferences complete request by greeting customers in person or on the telephone answering referring inquires, direct them to the appropriate person's according to their needs schedule and confirm appointments for clients customers or supervisors maintains office supplies Inventory by checking stock to determine inventory level, needed supplies placing in expediting orders for supplies
Home Health Aide
Able home health care
New York, NY
10.2014 - 05.2015
- Monitors patient condition by observing physical and mental condition supports patient by providing housekeeping and laundry services shopping for food and other household requirements preparing and serving meals and snacks intake and output and exercise providing support and personal services, teaching familie assist patients by providing personal Monitors patient condition by observing physical and mental condition supports patient by providing housekeeping and laundry services shopping for food and other household requirements preparing and serving meals and snacks intake and output and exercise providing support and personal services, teaching families assist patients by providing personal services such as bathing dressing and grooming protect the home care agency by adhering to professional standards home care policies and procedures services such as bathing dressing and grooming protect the home care agency by adhering to professional standards home care policies and procedures
Home Health Aide
Unlimited Care
New York, NY
01.2014 - 01.2015
- Monitors patient condition by observing physical and mental condition supports patient by providing housekeeping and laundry services shopping for food and other household requirements preparing and serving meals and snacks intake and output and exercise providing support and personal services, teaching families assist patients by providing personal services such as bathing dressing and grooming protect the home care agency by adhering to professional standards home care policies and procedures
Temp Ups Factory Work
Deer Park, NY
01.2011 - 08.2011
- Processe/packer pack or package by hand a wide variety of products and materials
- Mark and label containers, container tags or products using Marking tools
- Measure way and canned products and materials
- Record product, packaging and order information on specified forms and records remove completed or defective products or materials placing them on a moving
- Equipment such Conveyors or in specified areas such as loading docks examine and inspect materials and products and products in order to ensure that the packing specifications are met load materials and products into package processing obtain, move And sort products and materials, containers & orders using hand tools
Education
GED -
Central Islip High School
2009
Skills
- Strong work ethic
- Time management
- Critical thinking
- Self-confidence
- Team player
- Creativity
- Handling pressure
- Leadership
- Collaboration
- Adaptability
- Cleaning Experience
- Home Care (10 years)
- Security (6 years)
- Cash Handling (5 years)
- Surveillance (5 years)
- Meal Preparation
- Loss Prevention
- Typing
- People skills (10 years)
Certification
First Aid Certification
CPR Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Customer Service Representative/Technical Support Representative
Comcast Technology Solutions
01.2021 - 01.2022
Gym Source
03.2020 - 10.2020
Customer Service Representative
GLOTEL NETWORK
02.2020 - 05.2022
Security Officer
GardaWorld
06.2019 - 02.2021
Security Guard
Titan Global Security
05.2018 - 05.2020
Home Health Aide
Joyful Home Care
04.2018 - 10.2019
Lyft Driver
Lyft Inc
08.2017 - 07.2019
Uber Driver
Uber Partner Drivers
08.2017 - 03.2019
Security guard
Maximum Security
04.2017 - 02.2018
Cashier
Dollar Tree
11.2015 - 07.2017
Secretary
Artco inc
10.2014 - 07.2015
Home Health Aide
Able home health care
10.2014 - 05.2015
Home Health Aide
Unlimited Care
01.2014 - 01.2015
Temp Ups Factory Work
01.2011 - 08.2011
GED -
Central Islip High School
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