Fannie Perrucci

Dynamic and high-energy Project Manager with a proven track record of driving strategic initiatives and leading cross-functional teams to execute healthcare-focused events that consistently exceed performance goals. Recognized for a positive attitude, professionalism, and the ability to cultivate strong relationships across all organizational levels. A fast learner and proactive problem-solver, delivering innovative solutions in dynamic, fast-paced environments. Passionate about enhancing customer experience, operational excellence, and team development through data-driven decision-making and collaborative leadership.

• Growing Strategic Partnerships: Played a key role in cultivating relationships with community organizations such as the Hatboro-Horsham Educational Foundation (HHEF), Matryoshka Russian Festival, and Ukrainian Folk Festival. These partnerships expanded awareness of Health Partners programs and provided vital resources to income-challenged communities.
• Leading the Way: Consistently exceeded performance benchmarks, maintaining an average daily call ratio of 99.4% against a target of 92%. Actively represented Health Partners at external events, strengthening member relationships and enhancing community outreach.
• Celebrating Diversity: Initiated and led efforts within the HP Culture Council to address the impact of the Ukraine conflict, fostering cultural sensitivity and increasing member engagement through inclusive programming and awareness campaigns.

An internationally recognized credential awarded by The Beryl Institute, the CPXP designation reflects a healthcare professional’s ability to influence systems, processes, and behaviors that foster positive experiences across the continuum of care. It signifies a commitment to excellence in patient-centered care and leadership in healthcare experience improvement.