Fannisha Page
Columbus,OH
Summary
Certified Scrum Master with experience facilitating Agile ceremonies, coaching cross-functional teams, and delivering value-driven solutions across healthcare, technology, and nonprofit sectors. Skilled in backlog management, program leadership, compliance, and stakeholder engagement.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Web Design & Consulting
Freelance Project Manager
01.2023 - Current
- Delivered Agile digital projects for small businesses and nonprofits; led backlog reviews and sprint demos.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Chief Operating Officer
FullTimeFather, LLC
12.2021 - Current
- Applied Scrum framework to programs; facilitated sprint planning, stand-ups, and retrospectives.
- Secured funding, built infrastructure, and coached cross-functional staff.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Drove revenue growth by 100% with the successful launch of new services to meet customer needs.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Played a critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
Assistant GM & HR
Alley Burger
01.2022 - Current
- Implemented Agile practices in HR operations; streamlined onboarding, training, and compliance.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Upgraded technology systems, enhancing overall business efficiency and customer interaction.
- Improved operational workflows, resulting in smoother running of establishment.
- Implemented cost-saving measures without compromising on quality, boosting bottom line.
Women’s Health Lead / CHW
Primary One Health
01.2022 - 01.2025
- Supervised CHWs with Agile principles; facilitated team performance reviews and trauma-informed care.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Customer Service Agent
Prime Flight Aviation
01.2021 - 01.2022
- Adapted quickly in a fast-paced environment; ensured compliance with FAA/TSA regulations.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Education
Full Stack Web Development -
Color Coded Labs
Columbus, OH01.2023
Bachelor of Science - Computer Science
University of Memphis
Memphis01.2012
Skills
- Agile/Scrum Facilitation
- Cross-Functional Team Coaching
- Stakeholder Engagement
- Backlog Management & Prioritization
- Digital Product Development
- Policy & Compliance Oversight
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Organization and time management
Certification
- CSM
- Product Owner/Agile
- DevOps (Global Lynx)
- Full Stack Web Dev (Color Coded Labs)
- Family Peer Support
- Doula
- CANS Assessor
- Community Health Worker (OSU)
Languages
English
Native or Bilingual
Timeline
Web Design & Consulting
Freelance Project Manager
01.2023 - Current
Assistant GM & HR
Alley Burger
01.2022 - Current
Women’s Health Lead / CHW
Primary One Health
01.2022 - 01.2025
Chief Operating Officer
FullTimeFather, LLC
12.2021 - Current
Customer Service Agent
Prime Flight Aviation
01.2021 - 01.2022
Full Stack Web Development -
Color Coded Labs
Bachelor of Science - Computer Science
University of Memphis
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