FANNITA PHILLIPS
Dickinson,TX
Summary
Professional attitude toward customer satisfaction, resulting in an excellent reputation with customers. Highly dependable and punctual. Maintains clean and organized work area. Creative Business Owner with exceptional background spent in Industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Owner
Butterfly Phlebotomy LLC
Dickinson, TX
07.2021 - Current
- Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
- Partnered with other departments to streamline sample processing workflows, reducing wait times for clients significantly.
- Enhanced collaboration among lab staff by promoting open communication and teamwork.
- Established strong relationships with key clients through excellent customer service and timely communication of test results.
- Developed customized testing protocols to meet unique client needs, increasing overall satisfaction.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Phlebotomist
Quest Diagnostics
09.2013 - Current
- Collected specimens from patients (phlebotomy), prepares specimens/records for outside lab
- Arranged for pickup of specimens for transport
- Communicated with other Healthcare staff
- Utilized computer systems, basic data entry, typing skills and record management
- Followed infection control and safety guidelines.
Pharmacy Technician
Walgreens
05.2020 - 06.2022
- Filling and labeling prescriptions
- Interacting with customers to answer questions
- Notify patients that their prescriptions are ready.
Education
Phlebotomy
College of the Mainland
Pharmacy Technician
College of The Mainland
Skills
- Specimen handling
- Laboratory Management
- Testing Procedures
- Expertise in Technique
- Driven and Determined
- Customer Service
- Customer Relations
- Attention to Detail
Certification
- Phlebotomy Technician, 06/2023, American Allied Health National Certification
- Pharmacy Technician Certification, 12/2022, Pharmacy Technician Certification Board, Texas
Timeline
Business Owner
Butterfly Phlebotomy LLC
07.2021 - Current
Pharmacy Technician
Walgreens
05.2020 - 06.2022
Phlebotomist
Quest Diagnostics
09.2013 - Current
Phlebotomy
College of the Mainland
Pharmacy Technician
College of The Mainland