Fanny Arenas
San Luis Obispo,CA
Summary
I'm a rising cybersecurity analyst with strong technical skills, great problem-solving abilities, and excellent communication. I'm currently on the lookout for an entry-level opportunity to use my newly learned skills and passion to help an organization create innovative solutions and protect its users and the public.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Advocate/ Law Enforcement Liaison
Lumina Alliance
San Luis Obispo, CA
01.2023 - Current
- Developed relationships with community referral sources.
- Support clients in maintaining stability in personal life and achieving positive outcomes.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Connected individuals with relevant community resources and coordinated referrals.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Collaborated with social workers to support patients.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Presented training information via role playing, simulations and team exercises.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Led training classes and recorded instruction for later use.
Front Desk Manager
SLO Dental Practice
San Luis Obispo, CA
06.2019 - 11.2022
- Updating and entering all incoming patient records to our health database
- Handling sensitive and confidential information within our server and collaborating dentists
- First line of communication for all other offices and doctors
- Also, answering questions and providing directions to visitors, patients and vendors.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Managed guest check-in and check-out procedures, reservations and payments.
- Arranged documents for insurance claims.
- Collaborated with carriers to resolve discrepancies in insurance payments.
- Submitted claims to insurance companies.
Education
Cybersecurity Program -
Springboard
04.2023
Associates - Criminal Justice
Santa Barbara City College
Santa Barbara, CA06.2008
Skills
- Information Protection
- Protecting Networks
- Monitoring Computer Viruses
- Security Planning
- Reporting and Documentation
- Encryption
- Risk Assessment
- Managing Security Breaches
- Procedure Documentation
- Best Practices Implementation
- Critical Thinking Skills
- Risk Mitigation
- Regulatory Compliance
- Data Security
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Security +, CompTIA - 2023
Timeline
Client Advocate/ Law Enforcement Liaison
Lumina Alliance
01.2023 - Current
Front Desk Manager
SLO Dental Practice
06.2019 - 11.2022
Cybersecurity Program -
Springboard
Associates - Criminal Justice
Santa Barbara City College
- Security +, CompTIA - 2023
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