Hi, I’m
Fanny Basurto
Queens,NY
Summary
Hospitality professional with strong track record of maintaining high sanitation standards and operational efficiency. Proven ability to lead teams and optimize workflows, ensuring clean and safe environment. Builds collaborative teams and adapts to changing requirements with focus on delivering results and maintaining high standards.
Overview
15
years of professional experience
Work History
Conrad Downtown Hotel
Assistant Stewarding Manager
09.2022 - 04.2024
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
TWA HOTEL
Housekeeping Manager
01.2021 - 07.2022
Job overview
- Responsible for 2 shifts of 28 employees to assign their rooms making sure rooms are ready and inspected to accommodate our guests
- Also making sure our room attendants provide good services to our guests in many ways possible, cleaning wise checking every detail of every single room and amenities
1 Hotel Brooklyn Bridge
Housekeeping /House Attendant
08.2017 - 09.2019
Job overview
- My main responsibilities include cleaning and servicing room attendant and public areas in hotels and other lodging establishments, as well as assisting guests with any requests or special inquiries they may have, always adhering to the high standards of customer service established by the hotel's policies
- Provide overall support to the operations of the housekeeping department
- Maintain a high level of cleanliness at all times
- Ensure all assigned areas are kept clean and up to code according to the company standard
- Provide leadership and direction for all housekeeping activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas
- Inspect all public areas, & heart of the house for cleanliness
- Assist the managers during busy days and events
- Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner
1 Hotel Brooklyn Bridge
Maintenance Assistant Executive Steward
01.2017 - 07.2017
Job overview
- Responsible for supporting the Executive Steward in managing the daily operations of the kitchen utility areas for the banquet department and 2 restaurants
- Supervised a staff of 57 full time employees
- Took an active culinary role during banquet parties
- Helped operate the purchasing and stewarding department in accordance with budget order food and beverage items and supplies
- Maintain administrative excel sheets for cost and sales
- Posted invoices and bills
- Control storage, waste and spoilage
- Conduct all inventories for food and beverage
- Ensured all necessary cleaning equipment is running
- Maintain a clean and safe back of the house environment adhering to all health and sanitation guidelines
Kaufman Corporation Associates, Inc.
Supervisor/Office Cleaner
01.1998 - 01.2015
Job overview
- Performed a variety of heavy cleaning duties, such as cleaning floors, washing walls and glass, and removing rubbish for an office building of 30 offices, 40 cubicles, 3 conference rooms and all common areas
- Trained and supervised 10 employees
- Emptied trash cans, cleaned bathrooms, vacuumed carpets, dusted furniture
- Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming
- Inspected all common areas; hallways and lobby
- Maintained the office building clean and in good condition
- Met and exceeded the expectations of Kaufman Corp
- Associates clients
Education
Flushing High School
High School Diploma
Skills
- MS Word
- Excel
- Office
Other
Fluent in writing and speaking Spanish.
Timeline
Assistant Stewarding Manager
Conrad Downtown Hotel
09.2022 - 04.2024
Housekeeping Manager
TWA HOTEL
01.2021 - 07.2022
Housekeeping /House Attendant
1 Hotel Brooklyn Bridge
08.2017 - 09.2019
Maintenance Assistant Executive Steward
1 Hotel Brooklyn Bridge
01.2017 - 07.2017
Supervisor/Office Cleaner
Kaufman Corporation Associates, Inc.
01.1998 - 01.2015
Flushing High School
High School Diploma
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