Fanny Cantu
Pharr,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
28
28
years of professional experience
Work History
Unit Clerk
Rio Grande Regional Hospital
McAllen, TX
06.2019 - Current
- Handled patient billing inquiries and processed payments, enhancing patient experience.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scanned documents into computer databases for storage purposes.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Processed doctor's orders, ensuring timely execution of tests and medication administration.
Patient Care Technician
Rio Grande Regional Hospital
McAllen, TX
09.1996 - 06.2019
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Provided emotional support to patients and their families during difficult times.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Organized supplies in order to maintain adequate stock levels throughout shift.
Education
High School Diploma -
PSJA HIGH SCHOOL
Pharr, TX05-1989
Some College (No Degree) -
UT RGV
Edinburg, TXSkills
- Bilingual (English/Spanish)
- Medical forms
- Faxing orders
- Retrieving medical records
- Unit administrative support
- Scheduling labs
- Transcribing orders
- Documentation skills
- Arranging discharges
- Patient scheduling
- Reception management
- Multi-line phone system
- Chart updating
- Phone reception
- Records scanning
References
References available upon request.
Timeline
Unit Clerk
Rio Grande Regional Hospital
06.2019 - Current
Patient Care Technician
Rio Grande Regional Hospital
09.1996 - 06.2019
High School Diploma -
PSJA HIGH SCHOOL
Some College (No Degree) -
UT RGV
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