Fanny Jackson
South Bay
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager, Patient Navigator
Susan G. Komen Foundation
Dallas, TX
09.2023 - Current
- Managed team performance, providing mentorship and training to ensure effective execution of programs.
- Analyzed program effectiveness, implementing improvements based on feedback and outcome assessments.
- Facilitated workshops and events to raise awareness about breast health issues within diverse communities.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Guided patients through healthcare system, ensuring access to necessary resources and support services.
- Collaborated with healthcare providers to streamline patient care processes and enhance communication.
- Advocated for patients' needs by connecting them with appropriate community resources and support networks.
- Trained new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
- Managed a caseload of diverse patients with various health conditions, consistently meeting performance metrics for quality and timeliness of care.
Patient Navigator
Susan G. Komen Foundation
Dallas, TX
09.2020 - 08.2023
- Guided patients through healthcare system, ensuring access to resources and support services.
- Collaborated with multidisciplinary teams to develop personalized care plans for patients.
- Educated patients on treatment options, fostering informed decision-making and engagement.
- Coordinated referrals to specialists and community resources, streamlining patient navigation processes.
- Advocated for underserved populations, promoting equitable access to cancer care services.
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Coached patients on self-advocacy.
COMMUNITY BREAST HEALTH NAVIGATOR
Susan G. Komen Florida, West Palm Beach, FL
West Palm Beach, FL
08.2019 - 09.2020
- Serve as Breast Health Educator and Breast Health Navigator in both English and Spanish; focusing on breast cancer early detection as well as identifying any needs that would cause barriers associated with continued breast health care
- Exceeded grant and goal expectations for pilot program by educating and navigating over expected goals
- Initiate, organize and conduct community outreach in efforts to develop sustainable relationships with community partners
- Worked closely with Lakeside Medical Center in Belle Glade, FL where we together found ways to adequately maximize and utilize the Komen Foundation Grant; navigating patients through mammography testing and diagnostic testing. Patient interaction allowed for the ability to complete follow up services and increased patient compliance
- Conducted patient outreach to educate on available health resources and services.
REGISTERED DENTAL HYGIENIST / INFECTION CONTROL OFFICER
C.L Brumback Health Care District Palm Beach County: Palm Springs, FL
Palm Springs, FL
01.2015 - 01.2018
- -Take patient vital signs; remove calculus deposits, accretions and stains from exposed surfaces of the teeth and from the tooth surfaces within the gingival sulcus, gingival curettage and root planning
- -Pre-assess and chart suspected findings of the oral cavity, record procedures performed in treatment record
- -Instruct patients in oral hygiene care and supervise patient oral hygiene care
- -Infection Control Officer responsible for insuring compliance within the Dentistry division in the areas of OSHA, CDC and EPA. OSAP Trained
REGISTERED DENTAL HYGIENIST-FULLTIME
Palm Beach County Health Department: West Palm Beach, FL
West Palm Beach, FL
01.2013 - 01.2015
- -Take patient vital signs; remove calculus deposits, accretions and stains from exposed surfaces of the teeth and from the tooth surfaces within the gingival sulcus, gingival curettage and root planning
- -Pre-assess and chart suspected findings of the oral cavity, record procedures performed in treatment record
- -Promote, develop, and conduct community and school-based preventive and educational programs
- -Conduct educational dental classes for Women, Infants and Children program (WIC)
- -Serve as an interpreter for the Spanish speaking community
- -Break down of operatory by following OSHA guidelines of sterilization and CDC infection control procedures
- -Served as a Safety Committee Representative by attending and reviewing quarterly meetings to minimize hazardous exposure in the work area (inspecting emergency kits/Automatic External Defibrillator (AED))
- Fulltime Student at Palm Beach State College – Dental Hygiene Program
Education
Associate of Science - Registered Dental Hygiene
Palm Beach State College
Lake Worth, FL01.2013
Associate Of Arts Degree - undefined
Palm Beach Community College
Belle Glade, FL01.2009
High School Diploma - undefined
Glades Central Community High School
Belle Glade, FL01.2001
Skills
- Prioritization skills
- Patient confidentiality
- Detail-oriented
- Analytical problem-solving
- Strong multitasking skills
- Trustworthy performance
- Strong verbal communication
- Effective organizational skills
- Healthcare systems
- Employee coaching
- Effective communication skills
- Consistent professional conduct
Accomplishments
- Exceeded organizational goals through effective communication, leadership and coaching.
- Supervised team of 5 staff members across the U.S.
- Secured funding by meeting stakeholder goals and objectives
Certification
- Oncology Patient Navigator Certified Generalist - 2020-Present
- Registered Dental Hygienist – DH 23160 – 02/2014-2026
- Local Anesthesia Administration Certified – 2013-2026
- American Heart Association CPR-BLS License – 08/2013-2026
Languages
Spanish
Native or Bilingual
Timeline
Manager, Patient Navigator
Susan G. Komen Foundation
09.2023 - Current
Patient Navigator
Susan G. Komen Foundation
09.2020 - 08.2023
COMMUNITY BREAST HEALTH NAVIGATOR
Susan G. Komen Florida, West Palm Beach, FL
08.2019 - 09.2020
REGISTERED DENTAL HYGIENIST / INFECTION CONTROL OFFICER
C.L Brumback Health Care District Palm Beach County: Palm Springs, FL
01.2015 - 01.2018
REGISTERED DENTAL HYGIENIST-FULLTIME
Palm Beach County Health Department: West Palm Beach, FL
01.2013 - 01.2015
Associate Of Arts Degree - undefined
Palm Beach Community College
High School Diploma - undefined
Glades Central Community High School
Associate of Science - Registered Dental Hygiene
Palm Beach State College