Fanny Martinez
Bronx,New York
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Home Health Aide
GOOD CARE AGENCY
10.2022 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Provided transportation and appointments management.
Cleaning Assistant
JOSE RAMOS COMPANY
05.2019 - 03.2020
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
- Handled sensitive materials responsibly when dealing with confidential documents during office cleanings.
Mail Services Clerk
Google
11.2018 - 02.2019
- Received, sorted, and distributed incoming mail.
- Managed inventory levels for mailing supplies, ordering additional stock as needed to prevent shortages while minimizing waste.
- Assisted customers with inquiries, providing prompt and knowledgeable responses to resolve any issues or concerns.
- Maintained accurate records of received and delivered packages to ensure proper tracking and accountability.
- Collaborated effectively with team members to streamline workflow processes and maximize overall efficiency.
- Enhanced customer satisfaction with timely and accurate deliveries for all mail services.
- Improved mail processing efficiency by sorting, organizing, and distributing incoming and outgoing mail.
- Processed and organized incoming mail for distribution to appropriate departments.
Child Care Provider
ACS Services
01.2012 - 09.2017
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Introduced children to educational games and activities to boost learning.
- Encouraged children to develop healthy social and emotional skills.
Administrative Assistant
Food Center
10.2008 - 03.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Mail Clerk
Pitney Bowes Management Services
01.2006 - 02.2007
- Managing and delivering by diligently sorting and categorizing mail according to recipient .
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Processed and organized incoming mail for distribution to appropriate departments.
- Checked parcels were securely sealed to eliminate losses.
- Tracked outgoing mail to provide accurate customer updates.
- Improved mail processing efficiency by organizing and streamlining incoming and outgoing mail operations.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
Undercover Assistant
Loida Arias
07.2004 - 12.2005
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
GED -
BRONX EDUCATIONAL OPPORTUNITY
The Bronx, NY02.2011
Skills
- Interpersonal Communication
- Mail Sorting
- Office Administration
- Mail delivery
- Appointment Scheduling
- Data Entry
- BILINGUAL Fluency
- Housekeeping
- Dressing assistance
- Documentation
- Verbal and written communication
- Resolving issues
- Answering questions
- Customer service optimization
Timeline
Home Health Aide
GOOD CARE AGENCY
10.2022 - Current
Cleaning Assistant
JOSE RAMOS COMPANY
05.2019 - 03.2020
Mail Services Clerk
Google
11.2018 - 02.2019
Child Care Provider
ACS Services
01.2012 - 09.2017
Administrative Assistant
Food Center
10.2008 - 03.2011
Mail Clerk
Pitney Bowes Management Services
01.2006 - 02.2007
Undercover Assistant
Loida Arias
07.2004 - 12.2005
GED -
BRONX EDUCATIONAL OPPORTUNITY
Similar Profiles
Naomi Nomvelo ShokoNaomi Nomvelo Shoko
Business Administrator at Good News For Life Care AgencyBusiness Administrator at Good News For Life Care Agency
Ranatha McBeanRanatha McBean
Baby Nurse at Good Night Moon AgencyBaby Nurse at Good Night Moon Agency
Alayjanae GaryAlayjanae Gary
Caregiver at Good Neighbor AgencyCaregiver at Good Neighbor Agency