Fanny Martinez
Bronx,New York
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Home Health Aide
GOOD CARE AGENCY
2022.10 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Provided transportation and appointments management.
Cleaning Assistant
JOSE RAMOS COMPANY
2019.05 - 2020.03
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
- Handled sensitive materials responsibly when dealing with confidential documents during office cleanings.
Mail Services Clerk
Google
2018.11 - 2019.02
- Received, sorted, and distributed incoming mail.
- Managed inventory levels for mailing supplies, ordering additional stock as needed to prevent shortages while minimizing waste.
- Assisted customers with inquiries, providing prompt and knowledgeable responses to resolve any issues or concerns.
- Maintained accurate records of received and delivered packages to ensure proper tracking and accountability.
- Collaborated effectively with team members to streamline workflow processes and maximize overall efficiency.
- Enhanced customer satisfaction with timely and accurate deliveries for all mail services.
- Improved mail processing efficiency by sorting, organizing, and distributing incoming and outgoing mail.
- Processed and organized incoming mail for distribution to appropriate departments.
Child Care Provider
ACS Services
2012.01 - 2017.09
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Introduced children to educational games and activities to boost learning.
- Encouraged children to develop healthy social and emotional skills.
Administrative Assistant
Food Center
2008.10 - 2011.03
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Mail Clerk
Pitney Bowes Management Services
2006.01 - 2007.02
- Managing and delivering by diligently sorting and categorizing mail according to recipient .
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Processed and organized incoming mail for distribution to appropriate departments.
- Checked parcels were securely sealed to eliminate losses.
- Tracked outgoing mail to provide accurate customer updates.
- Improved mail processing efficiency by organizing and streamlining incoming and outgoing mail operations.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
Undercover Assistant
Loida Arias
2004.07 - 2005.12
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
GED -
BRONX EDUCATIONAL OPPORTUNITY
The Bronx, NY02.2011
Skills
- Interpersonal Communication
- Mail Sorting
- Office Administration
- Mail delivery
- Appointment Scheduling
- Data Entry
- BILINGUAL Fluency
- Housekeeping
- Dressing assistance
- Documentation
- Verbal and written communication
- Resolving issues
- Answering questions
- Customer service optimization
Timeline
Home Health Aide
GOOD CARE AGENCY
2022.10 - Current
Cleaning Assistant
JOSE RAMOS COMPANY
2019.05 - 2020.03
Mail Services Clerk
Google
2018.11 - 2019.02
Child Care Provider
ACS Services
2012.01 - 2017.09
Administrative Assistant
Food Center
2008.10 - 2011.03
Mail Clerk
Pitney Bowes Management Services
2006.01 - 2007.02
Undercover Assistant
Loida Arias
2004.07 - 2005.12
GED -
BRONX EDUCATIONAL OPPORTUNITY
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