Fanny Morocho
Freeport,NY
Summary
Experienced with managing patient appointments and front desk operations in dental settings. Utilizes exceptional communication skills to ensure patient satisfaction. Track record of maintaining organized records and providing efficient administrative support.
Overview
19
19
years of professional experience
1
1
Certification
Work History
DentalReceptionist Coordinator Assistant Manager
SJ FAMILY DENTAL
02.2021 - Current
- Greeted patients warmly and ensured a welcoming environment upon arrival.
- Scheduled appointments efficiently using dental practice management software.
- Managed patient records with attention to accuracy and confidentiality protocols.
- Assisted in verifying insurance information to facilitate smooth billing processes.
- Answered phone calls promptly, addressing inquiries and directing calls appropriately.
- Maintained cleanliness and organization of reception area to enhance patient experience.
- Coordinated communication between patients and dental staff for optimal service delivery.
- Participated in training sessions to improve knowledge of office procedures and systems.
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Dental Receptionist Assitant Manager
Ortiz Dental Care PLLC
01.2014 - 02.2021
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Coordinated insurance verification processes to ensure accurate billing and coverage details.
- Assisted in maintaining patient records using dental management software for improved data accuracy.
- Communicated effectively with patients regarding treatment plans, enhancing overall patient satisfaction.
- Developed and executed training programs, fostering skill development among team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Led team initiatives to optimize operational workflows and enhance productivity.
- Streamlined processes through the adoption of new technologies and best practices.
Dental Receptionist
Abreu & Ortiz PPLC
09.2006 - 01.2014
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Ensured accurate patient records management utilizing electronic health record (EHR) systems.
- Handled insurance verification and claims processing to streamline billing procedures.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Edward R Murrow
Brooklyn, NYNo Degree - Business Administration
La Guardia Collager
Long Island City, NYSkills
- Dentrix Software
- Dexis Software
- Weave Software
- Bluenote Communicator
- Veradigm eprescribe
- Care Credit Provider
- Launchsavings plan Provider
Certification
- CPR
- OSHA training
- Certified Care Credit Provider
- Practice Management course by Henry Schein
- Invisalign financial coordinator semminar
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
DentalReceptionist Coordinator Assistant Manager
SJ FAMILY DENTAL
02.2021 - Current
Dental Receptionist Assitant Manager
Ortiz Dental Care PLLC
01.2014 - 02.2021
Dental Receptionist
Abreu & Ortiz PPLC
09.2006 - 01.2014
High School Diploma -
Edward R Murrow
No Degree - Business Administration
La Guardia Collager
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