Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Fanny URBINA

MIAMI

Summary

A versatile and skilled sales/marketing professional with leadership qualities and excellent hands-on experience in developing and improving sales for wholesale and retail operations. An assertive manager with outstanding interpersonal communications, negotiation and people management skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Retail Manager

Chartwells Compass Group
Miami
08.2019 - Current
  • · As a Retail Manager overseeing a crew of 20+ employees, I am responsible for ensuring smooth daily operations and long-term business success. My core responsibilities include:
  • · Operational Oversight: Manage all aspects of weekly inventory, cash registers, safe counts, and preparing accurate bank deposits.
  • · Financial Accountability: Oversee financial operations, including forecasting, sales tracking, and reconciliation processes.
  • · Leadership & Scheduling: Create and manage weekly employee schedules, monitor labor, and ensure proper coverage based on business needs.
  • · Compliance & Food Safety: Enforce food safety standards and ensure compliance with all health and safety regulations.
  • · Maintenance & Equipment: Perform PM (preventive maintenance) checks and recommend or implement upgrades to kitchen equipment and facility needs.
  • Menu & Pricing Strategy: Coordinate product changes, update menus, and implement price adjustments in line with business objectives.
  • Communication & Collaboration: Attend weekly and monthly business meetings, and collaborate with licensee operators to align operational goals.

General Manager

Wendys International
Hialeah
10.2000 - 02.2016
  • · Lead and manage a team of 20+ employees, ensuring smooth operations and high performance during all shifts.
  • · Oversee daily inventory counts, manage register drawers and safe funds, and ensure timely preparation of bank deposits for Dunbar pick-up.
  • · Attend weekly leadership meetings and monthly business reviews to align with company goals and operational targets.
  • · Ensure strict food safety compliance and implement preventive maintenance (PM) by evaluating and upgrading kitchen equipment as needed.
  • Update product P.O.P.s, and implement menu pricing changes in coordination with marketing and operational strategies.
  • Drive service time improvements, ensuring the team consistently meets or exceeds expected performance metrics.
  • Promote suggestive selling techniques, and lead by example to increase check averages and improve guest satisfaction.
  • Monitor and maintain labor efficiency, adjusting staffing as needed to stay within budget, while meeting customer demand.

Education

High School Diploma -

Barbara Goleman Senior High
Miami, FL
06-2003

Skills

  • Operations & Management: Inventory Management, Cash Handling, Labor Control, Scheduling, Preventive Maintenance
  • Leadership: Team Supervision, Staff Training & Development, Performance Management, Service Time Improvement
  • Customer experience: food safety compliance, customer service excellence, suggestive selling techniques
  • Administrative and communication: business meeting participation, forecasting, report preparation
  • Technical proficiency: Microsoft Excel, Microsoft PowerPoint, and Adobe Acrobat

Languages

English
Professional
Spanish
Professional

Certification

  • Ser safe Certification

References

References available upon request.

Timeline

Retail Manager

Chartwells Compass Group
08.2019 - Current

General Manager

Wendys International
10.2000 - 02.2016

High School Diploma -

Barbara Goleman Senior High

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