Fanny Vargas

Motivated, personable professional with a 10-year track record of excellence in customer service and sales. Talent for quickly mastering technology- familiar with utilizing a variety of programs and CRM's to facilitate client relations and sales. Diplomatic and tactful with both employees and clients, utilizing sales psychology to handle sensitive escalated issues and transform them into positive sales experiences. History of outstanding salesmanship and consistent industry leading numbers. Flexible and versatile- able to adapt to different issues and handle them appropriately. Poised and competent with demonstrated ability to easily transcend cultural differences. Excels in deadline-driven, goal oriented environments. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Results-driven [Job TItle] accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Qualified for every quarterly sales bonus since hire by exceeding sales targets both division and companywide.
• Achieved and maintained #1 all-around Medicare sales agent position by ranking #2 in overall medical sales, #1 in call conversion, (24.5%) and #1 in ancillary sales.
• Exhibited outstanding lead conservation and customer retention by ranking #1 in client follow up percentage (85%)
• As an independent agent achieved Top 50 producer status within 3 months nationwide through actions such as writing 10500 AP in one week, and 40,000 AP in a month.  
• As a Lead Representative, maintained #1 agent status in overall sales conversion consistently, excelling in turning negative customer experiences into positive sales opportunities. Achieved a 90% client retention rate and 40%  average sales conversion, a then historical high for a non-sales department.