Fanny E. Quintanilla
Bowie,MD
Summary
Knowledgeable Practice Manager offering more than 21 years of experience working for several well-known dental providers in the DC Metropolitan area. Well-versed in practice management, credentialing, dental knowledge, and handling electronic claims submission.
Overview
21
21
years of professional experience
Work History
Practice Manager
Sharmin Dental Clinic
01.2010 - Current
- Manage daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provide outstanding support to entire staff which helps improve process flow and boost efficiency. Responsible for vendor management and contracting of 3rd party administrators to help practice run more efficiently. Some secured vendors include LightHouse which facilitates patient communication, and Dental Hero Remote Lite which enables electronic claims submissions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations. Ensuring all licenses and certificates, continue education courses are met by all staff and associates.
- Created and implemented organizational policies and procedures such as Dental Assistant yearly contracts, front desk procedures and responsibilities, and Associate onboarding protocols.
- Manage seven associates' relationships, their in-network credentialing applications, and contract renewals, while continuously seeking and negotiating new contracts with dental plans that awards growth of dental practice.
- Recruit and train newly hired team members/associates on office procedures and dental software.
- In 2010, Implemented and carried out a fully paperless practice transition, along with training of staff and associates on computer basics and dental software training guidance.
- Assisted during and post Covid_19 implementations, along with securing over $240K in business grants for practice to continue daily employee retention and activities amidst a global pandemic.
Front Desk
Sharmin Dental Clinic
05.2002 - 12.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic dental terminology to better understand services and procedures.
- Increased copay and deductible collections by 50%.
Education
Bachelor of Arts - Criminal Justice
University of Maryland
College Park, Maryland12.2010
No Degree - Student Transfer Program
Prince George’s Community College
Upper Marlboro, MD05.2007
Skills
- Highly organized and detail-oriented
- Excellent written and oral skills
- Excellent interpersonal skills and professional demeanor
- Practice Management
Timeline
Practice Manager
Sharmin Dental Clinic
01.2010 - Current
Front Desk
Sharmin Dental Clinic
05.2002 - 12.2010
Bachelor of Arts - Criminal Justice
University of Maryland
No Degree - Student Transfer Program
Prince George’s Community College
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