Fanny Milena Forero McCord
Santa Cruz,CA
Summary
Dedicated trilingual receptionist with an extensive background in customer service.
I am a highly motivated team player with exceptional organizational skills and a talent for making clients feel comfortable and taken care of.
Excellent with people, a fast learner and fluent in English, Spanish as well as Portuguese, I am seeking a position that utilizes my skill set as an excellent provider of customer service and reliable team player.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Samba Rock Acai Cafe
02.2020 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Performed all end of shift duties including but not limited to, counting and registered cash drawer, ensuring all safety cleanliness standards are being met, and recording and ordering inventory.
Server and Hostess
Star Bene - Italian & Argentine Restaurant
05.2019 - 09.2020
- Greeted and escorted customers to their table whith a warm smile, demonstrating genuine hospitality and making each customers feel welcome and comfortable.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Attended to new tables promptly to answer first questions and take drink orders.
- Maintained table settings by removing courses, replacing utensils, replenishing bread and refilling beverages promptly and courteously.
- Maintained high standards of cleanliness and sanitation at all time.
- Guided guests thought the menu, demonstrating a thorough knowledge of ingredients ans preparation.
Lead Receptionist
Mango Tree Hotel
12.2015 - 02.2019
- Received and welcomed new guests to the hotel with a pleasant demeanor , assuring their needs were met and that they felt comfortable with their accomodations.
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Managed a cleaning staff of 4, assuring thet all rooms and and facilities were kept sparkling clean and all safety requirements.
- Executed company policies producers, and safety standards to ensure the proper cleanliness and safety of the hotel.
Education
Trade Certificate - Business Administration
Escuela Magdalena
Santa Marta, Colombia11.1997
Skills
- Operations Management
- Task Delegation
- Product and Service Knowledge
- Staff Supervision
- Orientation and Training
- Money Handling/ Sales reporting
- Customer Rapport
- Conflict resolution
- Attention to detail
- Creative thinking
- Inventory management/ Vendor Management
- Poise under pressure
Languages
English
Spanish
Portuguese
Timeline
Assistant Manager
Samba Rock Acai Cafe
02.2020 - Current
Server and Hostess
Star Bene - Italian & Argentine Restaurant
05.2019 - 09.2020
Lead Receptionist
Mango Tree Hotel
12.2015 - 02.2019
Trade Certificate - Business Administration
Escuela Magdalena
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