Fanny Petit Petit Echenique

• Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
• Streamlined operational efficiencies by operating and training staff on power equipment tools.
• Assisted team members with maintaining orderly and clean workspaces.
• Manages Housekeeping Rooms personnel.
• Analyzes daily room turn and makes staff or procedural adjustments as necessary.
• Prepares daily work schedule to meet occupancy demands and room turn.

• Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the housekeeping department and performs in any capacity as needed.
• Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs.
• Investigates guest complaints and takes corrective measures.

• Ensure all cleaning is up to the standards of Loews Hotels.

• Complete weekly projects in section to maintain the area for our guests, including but not limited to floor care, deep clean, mighty clean, etc.

• Inspect guest rooms to ensure housekeeping standards are achieved.
• Makes sure VIP rooms are provided with appropriate extra amenities and services.
• Address performance issues with team members. Document if necessary.
• Prioritize queue and rush rooms. Work with dispatch and front office to keep updated status.
• Inspect guest rooms to ensure housekeeping standards are achieved.
• Able to perform all duties and responsibilities of house persons, rooms attendants.
• Perform opening manager duties, including assigning rooms, devices, pre-shifting, and projects.
• Reports any accident that occurs to manager.
• Perform closing duties as team returns boards and devices, ensuring that all assignments are cleared.

• Overseeing public areas as a supervisor since August 2021.

• Elaboration of schedule, Personal, Public Areas.
• Public area special projects.
• Greets and interacts with guests in an outstandingly friendly and professional manner.
• Able to perform all duties and responsibilities of public areas attendants.
• Inspect the performance of assigned public area attendants.
• Public area special projects.
• Collaborated with front desk to respond promptly to guest requests and promote positive experience.
• Communicated with maintenance team on damages to repair.

• Participate in the opening of the hotel.
• Maintained hotel public areas sparkling clean, sanitary, secure, and inviting to guests, with a focus on the lobby, restrooms, business center, front desk, and health center.
• Interacted warmly, courteously and professionally with guests, patrons and associates and cultivated joyful, inviting atmosphere while performing menial but important tasks with vigor.
• Monitored indoor and outdoor areas proactively for anything out of place or needing attention, kept alert for guests in need of help and practiced exemplary hospitality.
• Logged cleaning and maintenance work accomplished, maintained cleaning supplies and reported public area repair needs to facilities team.
• Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
• Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Polished windows, glass partitions or mirrors using sponges or squeegees.
• Apply excellent guest relations skills when interacting with them.
• Know the hotel and be able to apply the location and hours of operation of the facilities.
• Realization of all tasks in the specified time and in a professional manner.
• Cleaning the front of the hotel, cleaning and spotting floors, cleaning doors, and windows.
• Cleaning and organization of the lobby, dust, floor, corridors, removal of stains on walls, and carpets.
• Clean and restock the assigned bathrooms.
• Cleaning and garbage collection of the parking area and pool.
• Report equipment performance deficiencies, damaged, or lost areas to the housekeeping department.
• Store and organize department supplies according to instructions.
• Cleaning of administrative offices.
• Collaborate in times of emergency in the rooms, making beds, cleaning bathrooms, and supplying room attendants.
• Fulfill the role of Housekeeping Runner, Houseman, Linen Attendant when needed.

• Follow and complete the board of 16 credits daily in the assigned section.
• Respond to guest requests for linen or supplies in the section assigned to be cleaned.
• Complete weekly projects in section to maintain the area for our guests.
• Ensure all cleaning is up to the standards of Loews Hotels.
• Place HOTSOS orders to report maintenance issues or deficiencies in rooms.
• Complete ESOL (English as Second Language Class).
• Responded quickly to guest inquiries and delivered linens and personal care items upon request.
• Welcomed guests, provided answers to questions and anticipated guests' service needs.
• Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
• Interacted pleasantly with clients and guests when performing daily duties.
• Communicated with maintenance team on damages to repair.