Fanta Collins
Tamarac
Summary
Office-based surgery (OBS) refers to any surgical or invasive procedure performed by a licensed physician in a location other than a hospital or ambulatory surgery center. These procedures are typically done in a surgical suite within the physician's office and may involve minimal to moderate anesthesia.
Dynamic Clinical Lead Medical Assistant with a proven track record at Interventional Spine Specialists, excelling in patient care coordination and team management.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinical Lead Medical Assistant
Interventional Spine Specialists List Of Florida
05.2023 - Current
- Served as a key liaison between patients, families, and healthcare providers to ensure seamless communication and appropriate care planning.
- Enhanced team performance by providing regular supervision, training, and professional development opportunities.
- Provided expert guidance on clinical issues during team meetings, contributing to informed decision-making and best practice implementation.
- Streamlined workflow processes for increased efficiency and improved patient care delivery.
- Assisted physicians with completing medical procedures.
- Ordered and restocked medical supplies for the Office Base Procedure office.
- Maintained a safe and sterile environment for optimum patient treatment.
- Upheld correct protocols for infection prevention and control
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing the operating room and sterilizing instruments.
- Ensured patient safety, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal patient discomfort during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Measured patient spirometry.
Certified Clinical Medical Assistant
Northwestern Medicine Urgent Care
01.2023 - 05.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing, and scanning documents.
- Built strong relationships with patients through practical communication skills that foster trust in the clinic's commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal patient discomfort during blood collection procedures.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
Medical Assistant Program Instructor/Lead Teacher
Hollywood Institute Of Beauty Careers
12.2018 - 12.2022
- Enhanced student retention of course material by incorporating various teaching methods, such as lectures, demonstrations, and hands-on practice sessions.
- Improved student proficiency by implementing hands-on activities and real-world scenarios in the medical assistant program.
- Provided immediate and constructive feedback to students individually and as a group.
- Evaluated students' competencies through written assignments and examinations.
- Developed comprehensive exams that accurately assessed student knowledge while preparing them for certification tests upon completion of the program.
- Delivered individualized instruction on observation, assessment, decision-making, and patient health teaching.
- Assigned students to patients based on students' learning objectives and patient needs.
- Updated instructional materials, ordered equipment and supplies, and utilized various learning modalities to enhance instruction.
Certified Clinical Medical Assistant
Elysee Sinclair MD Allerg Specilist Pulmonologist
02.2017 - 08.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physician in providing quality care through thorough documentation of medical histories and physical examination results.
- Assisted with routine checks and diagnostic testing by collecting
- Demonstrated strong multitasking skills while juggling multiple responsibilities, including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Recognized potential emergencies, acted swiftly to notify appropriate personnel, and initiated necessary protocols for patient safety.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs
- Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
Certified Clinical Medical Assistant
AffordaHealth Management
11.2016 - 02.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Customer Services Representative
Global Response Call Center
11.2015 - 01.2016
- Assisted customers in understanding their financial statements, providing clarity regarding charges or fees.
- Developed rapport with customers, fostering loyalty and repeat business.
- Leveraged strong interpersonal skills to build trust among clients while handling difficult conversations regarding debt or past-due accounts.
- Enhanced customer satisfaction by addressing and resolving financial inquiries promptly.
- Reduced delinquencies with proactive communication and payment plan negotiations.
- Provided support during high call volume periods, maintaining professionalism under pressure.
- Maintained up-to-date knowledge of industry trends and best practices, utilizing insights to inform decision-making processes.
- The advanced department's goals by consistently met or exceeded by performance metrics related to productivity and quality assurance standards.
Senior Customer Service Representative Lead
West Corporations
09.2011 - 07.2013
- Contributed to the creation of comprehensive training materials aimed at standardizing procedures across the department, ensuring a consistent level of service was provided by all team members.
- Championed initiatives aimed at improving employee morale and engagement, ultimately reducing turnover rates within the department.
- Established trust by maintaining confidentiality when handling sensitive customer information.
- Managed a team of customer service representatives, providing ongoing support and coaching to improve performance metrics.
- Developed a reputation for providing exceptional levels of support and service, resulting in numerous commendations from both customers and colleagues.
Education
Certified Clinical Medical Assistant - Nursing
Florida Career College
Margate, FL09-2016
High School Diploma -
Florida Career College
Margate, FL09-2016
Certified Nursing Assistant - Nursing
Pensacola State College
Pensacola, FL01-2001
Skills
- Healthcare informatics
- Clinical expertise
- Team management
- Patient care coordination
- Quality improvement
- Clinical decision making
- Patient safety
- Documentation review
- Staff management
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Vital signs monitoring
- Critical thinking
- Direct patient care
- Laboratory techniques
- Organizational skills
- Clinical documentation
- Taking and recording vital signs
- Patient assessments
- Infection control
- CPR training
- Professionalism
Certification
- Licensed Certified Clinical Medical Assistant 10+
- Basic Life Support CPR
- Licensed Certified Nursing Assistant 20+
- Certified IV tech 10+
- Certified EKG 10+
- Certified Medication Aide 10+
Timeline
Clinical Lead Medical Assistant
Interventional Spine Specialists List Of Florida
05.2023 - Current
Certified Clinical Medical Assistant
Northwestern Medicine Urgent Care
01.2023 - 05.2023
Medical Assistant Program Instructor/Lead Teacher
Hollywood Institute Of Beauty Careers
12.2018 - 12.2022
Certified Clinical Medical Assistant
Elysee Sinclair MD Allerg Specilist Pulmonologist
02.2017 - 08.2020
Certified Clinical Medical Assistant
AffordaHealth Management
11.2016 - 02.2017
Customer Services Representative
Global Response Call Center
11.2015 - 01.2016
Senior Customer Service Representative Lead
West Corporations
09.2011 - 07.2013
Certified Clinical Medical Assistant - Nursing
Florida Career College
High School Diploma -
Florida Career College
Certified Nursing Assistant - Nursing
Pensacola State College
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