Fanta Kante
Arlington
Summary
Client-focused professional with experience in client intake, operations, and administrative coordination for diverse populations. Skilled in assessing client needs, problem-solving, team leadership, and delivering high-quality service. Provides culturally sensitive, multilingual support (French & Fulani) and is proficient in Microsoft Office, program coordination, and remote/in-person service delivery.
Overview
6
6
years of professional experience
Work History
Guest Services / Client Intake Associate
Capital One Lounge
Dallas
08.2025 - Current
- Greet and welcome visitors, verify access through cards or tickets, and ensure smooth entry.
- Manage bookings, reservations, and provide guidance on lounge services.
- Deliver a premium, stress-free airport experience with attention to detail and hospitality-focused service.
- Provide French-language translation and culturally sensitive support for international clients.
- Handle confidential guest information professionally and comply with airport security requirements.
- Support administrative tasks including scheduling, documentation, and reporting.
Operations Supervisor / Program Support
Clean to Perfection
San Antonio
02.2023 - 06.2025
- Supervised cleaning operations for residential and commercial clients, coordinating staff schedules and resources.
- Managed budgeting, invoicing, and cost tracking to ensure operational efficiency.
- Developed workflow improvements to enhance service delivery and client satisfaction.
- Trained and mentored staff on procedures, safety protocols, and service standards.
Freelance Translation Specialist
03.2021 - 02.2023
- Provided French and Fulani translation services for documents and communications.
- Assisted with language support during meetings and community events.
- Translated informational materials and resources for diverse audiences.
- Supported cross-cultural communication for businesses serving multilingual populations.
Program Support Associate (Contract)
Community Access Services
Remote
12.2019 - 12.2020
- Provided client intake, eligibility review, and follow-up for immigrant and underserved families.
- Maintained secure case documentation and program databases with accuracy and confidentiality.
- Managed appointments, tracked requests, and prioritized tasks to meet deadlines.
- Communicated with clients via phone and email, providing guidance and updates.
- Utilized Microsoft Office, case management databases, and communication tools to track client information and program services.
Education
Bachelor of Business Administration (B.B.A.) - Finance
University of Texas at Arlington (UTA)
05.2026
Skills
- Client Intake & Case Support
- Program & Operations Coordination
- Multilingual Communication
- Administrative & Data Management
- Customer Service & Client Relations
- Remote Work & Independent Task Management
- Ability to Multitask and Prioritize Competing Demands
- Team Collaboration & Training
- Microsoft Office & Case Management Databases
Languages
- English, Fluent
- French, Fluent
- Fulani, Fluent
Activities
- VOICES Program, UTSA - Volunteer organization connecting students with local and campus communities through education and service projects.
- Investment Society, UTSA - Participated in student-managed investment portfolio, professional development workshops, and networking with finance professionals; supported community microloans with portfolio proceeds.
Timeline
Guest Services / Client Intake Associate
Capital One Lounge
08.2025 - Current
Operations Supervisor / Program Support
Clean to Perfection
02.2023 - 06.2025
Freelance Translation Specialist
03.2021 - 02.2023
Program Support Associate (Contract)
Community Access Services
12.2019 - 12.2020
Bachelor of Business Administration (B.B.A.) - Finance
University of Texas at Arlington (UTA)