Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fanta Kourouma

Dallas,TX

Summary

Detail-oriented and reliable Administrative Professional with 3+ years of front-desk and office support experience in fast-paced environments. Proven ability to manage schedules, handle client inquiries, maintain organized records, and provide exceptional customer service. Strong multitasker with a background in IT support and technical troubleshooting, blending technical knowledge with administrative expertise.

Overview

3
3
years of professional experience

Work History

Receptionist

Matah Hair Braiding
Lawrenceville, GA
03.2023 - Current
  • Serve as the first point of contact for clients, managing appointments and responding to inquiries with professionalism and efficiency.
  • Handle high-volume phone lines, scheduling, and walk-in coordination to ensure optimal client satisfaction and salon operations.
  • Maintain client records, organize files, and support back-office tasks such as inventory tracking and staff scheduling.
  • Process payments, manage POS systems, and ensure daily financial reconciliation.
  • Support salon management with general administrative duties and marketing efforts.

Help Desk Associate

Walmart Inc.
Georgia
01.2022 - 08.2023
  • Provided Tier 1/2 technical support for hardware, software, and network-related issues.
  • Resolved service requests efficiently using ticketing systems and supported end-users across multiple departments.
  • Configured and troubleshot LAN/WAN networks and assisted in IT infrastructure improvements.
  • Delivered clear technical instructions and documentation to non-technical staff.

Education

CompTIA Security+ Training -

Toumdeacademy
Dallas, TX
05.2025

High school Diploma -

High School of CONAKRY
09-2018

CompTIA Network+ Certification -

Skills

  • Administrative Support
  • Appointment Scheduling
  • Office Management
  • Customer Service
  • Phone Etiquette
  • Microsoft Office Suite
  • Network Support
  • Technical Troubleshooting
  • Documentation
  • POS Systems
  • File Organization
  • Multitasking & Time Management

Timeline

Receptionist

Matah Hair Braiding
03.2023 - Current

Help Desk Associate

Walmart Inc.
01.2022 - 08.2023

CompTIA Security+ Training -

Toumdeacademy

High school Diploma -

High School of CONAKRY

CompTIA Network+ Certification -

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