Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAMES JOHNSON

Upper Marlboro,MD

Summary

Creative and hardworking individual with a wide range of experience in; Art, customer service, and software engineering. I am looking for entry level positions and seeking opportunities to expand skills, while facilitating company growth at a positive and professionally supportive environment. Looking for a new role where hard work and dedication will be highly valued. I have excellent customer service representative skills, a strong presenter, communicator and problem solver. I work effectively and productively with diverse customers and individual needs. I am organized, motivated and eager to apply time management and organizational skills in various environments.

Overview

9
9
years of professional experience

Work History

Technician/Sales Representative

Stanley Steemers
03.2024 - Current

Also worked the location in Rosedale, MD 21237 from 01/2023 to 06/2023

Full time. $24/hr plus commission.

Phone: (410)682-4101

  • Assist in all duties necessary to provide quality carpet and upholstery cleaning; or tile and grout cleaning
  • Set up the van at the job site using the proper set-up procedures
  • Productively and safely move furniture to prepare the home for cleaning
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Stayed current on company offerings and industry trends.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Maintained current knowledge of evolving changes in marketplace.
  • Built relationships with customers and community to promote long term business growth.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Developed and implemented sales strategies to increase profits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Cook/runner/entertainer

Maryland Renaissance Festival
08.2023 - 10.2023

Part-time. $15/hr

Phone:(800)296-7304

  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed opening and closing shift kitchen tasks.
  • Replenished food, money and supplies to various areas within the festival
  • Cover gaming stations
  • Maintain a charismatic attitude to persuade customers to participate in festival activities

Meat Department Clerk

Giants Food Store
10.2019 - 03.2022

Full time. $15/hr

Phone: (410)969-7590

  • Priced, dated, wrapped and bagged meat products using department scales and stocked and rotated merchandise shelves, cases and displays for fresh and frozen meat
  • Responded to customer questions with friendly and knowledgeable service about cuts and types of meat
  • Adhered to department procedures for safety management, meat handling and prevention of cross-contamination
  • Managed high customer volume efficiently by accurately cutting, wrapping and weighing products
  • Used slicers and other department equipment to prepare cuts of meat for customers
  • Scrubbed equipment tables and encounters to meet cleanliness standards.
  • Restocked products based on available inventories and customer demands.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
  • Consulted with customers to discuss available meats, different cuts and quality options.
  • Rotated products to sell before expiration dates, prevent waste and keep food safety in check.

Grocery Delivery Driver

Peapod
12.2018 - 07.2019

Full Time. $19/hr

Phone: (410)859-4800

  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times
  • Handled merchandise in accordance with product handling standards
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
  • Notified customers of delays to decrease calls to support
  • Navigated routes with relevant map programs and GPS system
  • Submitted receipts and money received from deliveries at end of each shift
  • Transported and safely delivered items to prevent damage or loss
  • Obeyed traffic laws and follow established traffic and transportation procedures
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Identified mechanical issues and reported serious concerns to management.
  • Filled out load paperwork and DOT-mandated log books.

Tourist Guide/Ride Operator

National Air and Space Museum
09.2015 - 03.2018

Full-time. Salary: $19.50/hr

Phone: (202)633-2214

  • Responsible for testing exhibits/rides prior to opening to the public
  • Thoroughly educate guests on exhibit/ride safety
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash
  • Operated attraction equipment precisely to concur with operational procedures
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Monitored passengers and ride operations and enforced safety regulations.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Demonstrated proper use of safety harnesses and other safety equipment.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.

Education

Associate of Science - Software Engineering

Prince Georges Community
301 Largo Rd, MD 20774
01.2014

DOUBLE MAJOR - Software Engineering And Computer Science

North Carolina Wesleyan College
Rocky Mount, NC
08.2013

HS Diploma -

Saint Mary’s Catholic High School
05.2012

Skills

  • Problem-Solving Strengths
  • Product Promotion
  • Sales Expertise
  • Product and Service Knowledge
  • Microsoft Word
  • Microsoft Excel
  • Retail Sales Customer Service
  • Critical Thinking
  • Computer Proficiency
  • Adaptable

Timeline

Technician/Sales Representative

Stanley Steemers
03.2024 - Current

Cook/runner/entertainer

Maryland Renaissance Festival
08.2023 - 10.2023

Meat Department Clerk

Giants Food Store
10.2019 - 03.2022

Grocery Delivery Driver

Peapod
12.2018 - 07.2019

Tourist Guide/Ride Operator

National Air and Space Museum
09.2015 - 03.2018

Associate of Science - Software Engineering

Prince Georges Community

DOUBLE MAJOR - Software Engineering And Computer Science

North Carolina Wesleyan College

HS Diploma -

Saint Mary’s Catholic High School
JAMES JOHNSON