Fantasia Bell
Las Vegas,NV
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Fire Communications Specialist
City Of Las Vegas
03.2023 - 08.2023
- Receive emergency fire and medical calls from 9-1-1 telephone lines and other direct lines.
- Enter information into computer terminal and obtain dispatch information from computer.
- Communicate pre-arrival instructions to callers.
- Maintain communication service with all local area police, ambulance, hospitals and other emergency and public service organizations.
- Perform clerical and office tasks such as typing and filing; receive and transmit messages.
- Record emergency calls and all moving apparatus; maintain proper logs and forms pertaining to communications center dispatches.
Healthcare Recovery Advocate
United Parcel Service, UPS
10.2022 - 03.2023
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Documented case management activity for accurate, reliable records.
- Contacted clients by phone or in writing to ascertain compliance with required or recommended actions.
- Monitor critical healthcare shipments to ensure they reach the destination in a timely manner.
- Coordinate with various package centers to arrange deliveries.
HR Shared Services Specialist
MGM Resorts International - CORP
03.2022 - 10.2022
- Partnered with HR team to standardize, streamline and globalize HR business processes.
- Process documentation to drive accuracy, relevance and consistency.
- Managed high volume of incoming calls to support customer requests.
- Exhibited high energy and professionalism when dealing with customers.
- Educated customers on company systems, form completion and access to services.
- Communicated professionally with colleagues and leaders of management.
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Effective liaison between customers and internal departments.
- Followed-through on all critical inter-departmental escalations to increase customer satisfaction.
- Engaged in learning and development opportunities to promote continued performance improvement.
Ride Operations Supervisor
New York New York Hotel & Casino
12.2010 - 03.2022
- Oversee daily operation of attraction and team of 30+ employees.
- Responded to guest service interactions in professional and timely manner.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Assisted in hiring and training of team members to maximize team productivity.
- Informed maintenance department of major machinery failures.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Created and maintained employee schedules and approve or deny time off requests.
- Completes departmental payroll editing using Kronos
- Issue commendations for exemplary work performance or customer service.
- Monitored daily cash discrepancies of cashiers.
- Perform employee counseling and performance evaluations.
- Prepared daily/monthly reports of department activity and revenue.
- Reported issues to higher management and security with great detail.
Relief Supervisor
New York New York Hotel & Casino
12.2008 - 12.2010
- Stand in as acting Supervisor when members of management were away or took time off. Managed team of 30+ employees.
- Oversee operations, assist with any guest questions, concerns or disputes in professional and timely manner.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
- Monitored workflow to improve employee time management and increase productivity
Cashier
New York New York Hotel & Casino
06.2007 - 12.2008
- Greet customers in friendly manner.
- Give general information about attraction.
- Answered questions about attraction policies and addressed customer concerns.
- Performed cash, card and room charge transactions to complete customer purchases on POS system.
- Process customer refunds.
- Offer upgrades to customers for photo packages and unlimited ride passes.
- Counted money in drawers at beginning and end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns
ATTRACTION ATTENDANT
YORK NEW YORK HOTEL CASINO
10.2006 - 06.2007
- Greet guests in friendly and positive manner.
- Answered general questions about attraction and surrounding outlets.
- Make sure guests are properly secured during ride and promote safe and fun environment.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Education
Certification in Hospitality Human Resources Management -
The International School of Hospitality
Las Vegas, NV08.2020
Diploma -
Cheyenne High School
Las Vegas, NV06.2006
Skills
- Superb time management skills
- Efficient and Detail-Oriented
- Dependable
- Human Resources Management Systems
- Team-Oriented and Cooperative
- Analytical and Critical Thinking
- Customer Data Confidentiality
- Time Tracking and Payroll Administration
- Inbound and Outbound Calling
- Policy Interpretation
- Computer Proficiency
Certification
Emergency Medical Dispatcher Certification; issued by the International Academies of Emergency Dispatch
Basic Life Support/Cardiopulmonary Resuscitation (BLS/CPR) issued by the American Red Cross
Timeline
Fire Communications Specialist
City Of Las Vegas
03.2023 - 08.2023
Healthcare Recovery Advocate
United Parcel Service, UPS
10.2022 - 03.2023
HR Shared Services Specialist
MGM Resorts International - CORP
03.2022 - 10.2022
Ride Operations Supervisor
New York New York Hotel & Casino
12.2010 - 03.2022
Relief Supervisor
New York New York Hotel & Casino
12.2008 - 12.2010
Cashier
New York New York Hotel & Casino
06.2007 - 12.2008
ATTRACTION ATTENDANT
YORK NEW YORK HOTEL CASINO
10.2006 - 06.2007
Certification in Hospitality Human Resources Management -
The International School of Hospitality
Diploma -
Cheyenne High School
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