Summary
Overview
Work History
Education
Skills
Cover Letter
Timeline
Generic

Fantasia Glover

Bronx,NY

Summary

Patient-focused professional with 7 years of broad-ranging experience performing administrative management in corporate and medical environments. Highly organized and detail-oriented, with a proven ability to manage office functions, provide proactive support, and facilitate successful project deliverables. Thrives on diverse challenges and maintains confidentiality, tact, and diplomacy when handling sensitive issue resolution. Committed to patient-focused empathy and superior customer service.

Overview

7
7
years of professional experience

Work History

Patient Access Lead Representative /Finance

NYU Langone Medical Center
Manhattan, NY
04.2018 - Current
  • Assist in taking reservations from the physician's offices, organizing the daily admissions boards, and assigning the beds
  • Verifying the identity of patients, filling medical insurance forms, and collecting treatment payment
  • Counseled and assisted patients with application processes for available financial assistance programs
  • Explained policies, procedures, and services to patients using medical and administrative knowledge
  • Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies
  • Answer telephones and directed calls to appropriate staff
  • Provided feedback to management regarding employee performance and customer service issues
  • Provided guidance to team members when needed to help them complete their duties efficiently
  • Participated in weekly meetings with upper management discussing strategies for improving patient satisfaction scores.

Office Supervisor

SummitHealth
Manhattan, NY
08.2016 - 04.2018
  • Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment, or services
  • Monitors departmental compliance with all applicable standards (OSHA, HIPAA): reports compliance concerns; Ensures utilization of resources for resolution of issues.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Monitored and evaluated office operations to ensure accuracy and efficiency.
  • Attended weekly staff meetings to discuss current issues affecting the department.
  • Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Assisted with recruitment processes including interviewing potential candidates.
  • Issued work schedules, duty assignments, and deadlines for office or administrative staff.

Education

Undergraduate - Community Health

Kingsborough Community College
01.2024

HSE - General Studies

SummitHealthCuny Prep

Skills

  • Operational Control
  • Customer Service
  • POS & Retail Cash Balancing
  • Performance Management
  • Microsoft Office Proficient
  • Microsoft Outlook
  • Electronic Medical Records
  • Project Management
  • Microsoft Excel
  • Epic/Hyperspace
  • Data Management
  • Scheduling
  • Medical Terminology
  • Payroll and Budgeting
  • Training and Coaching

Cover Letter

Dear Hiring Executive, With extensive experience and consistent success in the achievement of objectives, I am confident I will contribute the same level of performance as a member of your team. I have demonstrated the ability to meet expectations in a variety of environments and I am certain that I will contribute the same level of success to your organization. My leadership background, and operational efficiency with client service, make me an ideal candidate for the position. Throughout my extensive career, I have proven leadership skills, strong organization skills, critical team-building attributes, and the ability to guide and direct the appropriate resources to minimize business revenue. The tools and techniques I have developed to apply directly to the skills you need in your organization. I trust you would find me to be well-spoken, confident, and personable. To provide you with details concerning my qualifications and accomplishments, my resume is enclosed. I would welcome a meeting to discuss our mutual interests and the results you expect from me. I greatly appreciate your taking the time to review my credentials and experience. I know I can be a key player on your team, and I would like the chance to prove that to you in an interview. Thank you in advance for your consideration. I look forward to speaking with you. Sincerely, Fantasia Glover

Timeline

Patient Access Lead Representative /Finance

NYU Langone Medical Center
04.2018 - Current

Office Supervisor

SummitHealth
08.2016 - 04.2018

Undergraduate - Community Health

Kingsborough Community College

HSE - General Studies

SummitHealthCuny Prep
Fantasia Glover