Summary
Overview
Work History
Education
Skills
Timeline
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FANTASIA NEALY

Phoenix,USA

Summary

Customer service professional dedicated to enhancing customer satisfaction and driving company success. Proven track record in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.

Overview

12
12
years of professional experience

Work History

Attendant care

Assistant hands
09.2019 - Current
  • Assist clients with hygiene, bathing dressing grooming
  • Help client move in and out of bed
  • Transport client to and from appointments
  • Assist clients with taking medication

Member Engagement Associate

Desert Financial credit union
05.2023 - 02.2025
  • Answer inbound external, internal calls
  • Resolve members inquires
  • Demonstrate listening skills
  • Navigate through multiple systems
  • Troubleshooting
  • Account maintenance
  • outbound follow up calls
  • demonstrate patience and a passion to help
  • sales

Benefits investigation

Mckesson
Tempe, AZ
11.2018 - 07.2019
  • Make outbound calls to medical insurance companies.
  • Verify benefits and eligibility for medical procedure for Lucentis eye injections.
  • Data entry
  • Recherch , review prior authorization forms/speak with authorization department
  • Understanding of icd-10 and cpt codes / diagnosis codes

Data Entry

OptumRx
07.2013 - 07.2017
  • Fax Prior Authorization
  • Input patients info data base
  • send documents correct departments
  • Organized and updated databases, records and other information resources.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Organized, sorted, and checked input data against original documents.
  • Verified accuracy of data entered into system to produce error-free reports.

Education

Medical Assistant -

Carrington College
Phoenix, AZ
12.2020

GED -

Maricopa Skills Center
Phoenix, AZ
02.2012

Skills

  • Microsoft word
  • PowerPoint
  • Microsoft office
  • Data entry
  • Customer service
  • Problem solving
  • Effective communication
  • Active listening
  • Time management
  • Problem-solving
  • Decision-making
  • Order processing
  • Multitasking Abilities
  • Financial

Timeline

Member Engagement Associate

Desert Financial credit union
05.2023 - 02.2025

Attendant care

Assistant hands
09.2019 - Current

Benefits investigation

Mckesson
11.2018 - 07.2019

Data Entry

OptumRx
07.2013 - 07.2017

Medical Assistant -

Carrington College

GED -

Maricopa Skills Center

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