Fantasia Paez
Queens
Summary
Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
8
8
years of professional experience
2024
2024
years of post-secondary education
Work History
Emergency Dispatcher
North Shore Ambulance & Oxygen
Queens
08.2025 - 01.2026
- Coordinated emergency response efforts for medical incidents and urgent situations.
- Operated communication systems to relay critical information to medical teams.
- Monitored multiple radio channels for real-time updates and requests.
- Collaborated with emergency services to ensure seamless patient care transition.
- Documented all calls and responses in compliance with protocols and procedures.
Receptionist
Amsterdam BrewHouse
The Bronx
03.2023 - 09.2025
- Greeted and assisted guests upon arrival, ensuring a welcoming atmosphere.
- Maintained cleanliness and organization of reception area and lobby space.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed phone calls, directing inquiries to appropriate staff members promptly.
Medical Receptionist
Essen Health care
The Bronx
02.2021 - 03.2023
- Greeted patients and visitors, ensuring a welcoming atmosphere.
- Managed appointment scheduling using electronic health record systems.
- Collected patient information and verified insurance details efficiently.
- Handled incoming calls and addressed patient inquiries promptly.
- Processed medical records and maintained confidentiality standards consistently.
- Organized office supplies and maintained cleanliness for optimal operations.
Sales Associate
Target
Queens
01.2020 - 03.2021
- Assisted customers in product selection and provided personalized recommendations.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Operated point-of-sale systems for efficient checkout processes.
- Addressed customer inquiries and resolved issues in a timely manner.
- Collaborated with team members to restock shelves and manage inventory levels.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Retail Sales Associate
Foot Locker
New York
02.2018 - 12.2019
- Assisted customers in selecting footwear and apparel based on their needs.
- Maintained product displays to ensure a visually appealing shopping environment.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals effectively.
- Restocked merchandise and organized inventory for efficient access.
- Greeted customers upon entering the store and provided assistance.
Education
Bronx Community College
The Bronx, New YorkSkills
- Emergency response coordination
- Communication systems operation
- Procedure documentation
- Patient confidentiality
- Team collaboration
- Time management
- Attention to detail
- Appointment scheduling
- Insurance verification
- Front desk operations
- Medical office procedures
- Patient registration
Languages
English
Full Professional
Spanish
Professional
Timeline
Emergency Dispatcher
North Shore Ambulance & Oxygen
08.2025 - 01.2026
Receptionist
Amsterdam BrewHouse
03.2023 - 09.2025
Medical Receptionist
Essen Health care
02.2021 - 03.2023
Sales Associate
Target
01.2020 - 03.2021
Retail Sales Associate
Foot Locker
02.2018 - 12.2019
Bronx Community College