Hi, I’m
Fantasia Powell
Portsmouth,United States
Summary
Detailed Collections Agent bringing over 3 years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
years of professional experience
Work History
Conduent Call Center
Collections Agent
10.2021 - 01.2023
Job overview
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Reached out to approximately 15 account holders daily.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Investigated accounts with balance errors using accounting software.
- Identified and analyzed rejection patterns, partial denials and denials from third parties to improve existing processes.
Foodlion Grocery Store
Office Assistant
04.2020 - 08.2022
Job overview
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
Alorica
Customer Service Representative
04.2018 - 09.2020
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
Kaplan Real Estate EducationOnline
Real Estate License from Real Estate
01.2023
Charleston Job Corps CenterCharleston, WV
High School Diploma
08.2018
Skills
- Environmental Monitoring
- Till Counting
- Aged Account Reporting
- Payment Acceptance
- Account Management
- Microsoft PowerPoint
- Sorting and Labeling
- Microsoft Windows
- Detailed Meeting Minutes
- Accounting Techniques
Timeline
Collections Agent
Conduent Call Center
10.2021 - 01.2023
Office Assistant
Foodlion Grocery Store
04.2020 - 08.2022
Customer Service Representative
Alorica
04.2018 - 09.2020
Kaplan Real Estate Education
Real Estate License from Real Estate
Charleston Job Corps Center
High School Diploma
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