Summary
Overview
Work History
Education
Skills
Timeline
Generic
Fantasia Rivera

Fantasia Rivera

Bronx

Summary

Enthusiastic Ticket Agent adept at promoting long-term loyalty by establishing positive relationships with customers.

Demonstrated success in managing ticket purchases, reviewing paperwork and checking in guests. Well-versed in applicable regulations, fees, and practices. Bringing many years of experience in the field.

Experienced sales and service professional experienced in environments. Multitasking in fast-paced environments to provide information, sell tickets, and document changes with accuracy and speed.

Proficient Ticketing Agent effective at reserving tickets, resolving booking problems, and giving top-notch service to all guests. Strong problem-solver with organized approach and excellent communication skills. Looking for challenging position with potential for career growth.

Resourceful professional in travel and transportation coordination, known for high productivity and efficient task completion. Skilled in itinerary planning, customer service, and issue resolution. Excel in communication, problem-solving, and adaptability, ensuring seamless travel experiences for clients.

Skilled in coordinating complex travel arrangements and handling ticketing for various transportation modes. Experience includes managing reservations, providing customer service, and resolving issues efficiently to ensure smooth travel experiences. Strong communication skills and adept at leveraging technology for booking and adjustments. Contributed to increased customer satisfaction through proactive problem-solving and attention to detail in previous roles.

Customer-focused Ticket Agent known for productive and efficient task completion. Skilled in reservation management, customer service protocols, and issue resolution techniques. Excel at communication, problem-solving, and adaptability, ensuring seamless travel experiences for customers.

Results-oriented Ticket Agent offering background in high-volume sales. Knowledgeable about competitive offerings, pricing and services to support consultative, comparison-based sales approach. Highly-effective at managing customer relations, reservations, and special requests processing.

Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.

Overview

1
1
year of professional experience

Work History

Ticket Agent/Customer Service

Statue Cruises
New York
04.2024 - Current
  • Provided topknot customer service while operating various POS ap]
  • Other functionalities to best help the customer journey
  • Money hold customer relation

Education

Bachelor of Criminal Justice -

Post University
Remote
06.2022

Skills

  • Active listening
  • Cash Handling
  • Communication Skills
  • Fast casual experience
  • Multitasking
  • POS operations
  • Adaptive learning

Timeline

Ticket Agent/Customer Service

Statue Cruises
04.2024 - Current

Bachelor of Criminal Justice -

Post University
Fantasia Rivera