Summary
Overview
Work History
Education
Skills
Timeline
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Fantaysia Nhem

Columbus,Ohio

Summary

Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Seasoned Customer Associate with 3-5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seekers with strong organizational skills eager to secure an entry-level customer associate position. Ready to help team achieve company goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Walgreens
11.2021 - 02.2022
  • Promoted available products and services to customers during service, account management, and order calls.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Offers advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to my supervisor.
  • Managed over 50 customers per day with positive attitude and focus on customer satisfaction.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Collected and returned items to correct shelf locations and arranged displays to promote sales.
  • Provided training and support to new associates to help provide high-quality customer service
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
  • Responded proactively and positively to rapid change
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Developed and updated databases to handle customer data
  • Cross-trained and provided backup support for organizational leadership
  • Increased efficiency and team productivity by promoting operational best practices

Cleaning Service

IHS
09.2021 - 10.2021
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance over 3 times per day.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Maintained floor cleaning and waxing equipment.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied trashcans and transported waste to collection areas.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Managed to clean entire building two hours early
  • Worked effectively in fast-paced environments
  • Proven ability to learn quickly and adapt to new situations
  • Gained strong leadership skills by managing projects from start to finish
  • Managed time efficiently in order to complete all tasks within deadlines
  • Excellent communication skills, both verbal and written
  • Demonstrated strong organizational and time management skills while managing multiple projects

Forklift Operator

JOANN Warehouse
07.2021 - 09.2021
  • Communicated with floor managers to determine merchandise placement.
  • Maneuvered forklift safely in congested and confined areas using Communication Skills and trained.
  • Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Removed orders from storage, wrapped, and staged for shipments.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Weighed materials or products to record weight or other production data on tags or labels.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Managed over 50 orders per day

Education

High School Diploma -

West High School
Columbus, OH
06.2021

Skills

  • Customer Service
  • Safety Regulations
  • Retail Marketing
  • Recycling Management
  • Shipping Operations
  • Packing and Scanning
  • Maintain Equipment
  • Refunds and Exchanges
  • Wrapping and Banding
  • Safety Standards
  • Trained in forklift operator
  • Loading and Unloading
  • Shipping and Receiving
  • Trash Pick up
  • Spreadsheet Tracking
  • Restroom Upkeep

Timeline

Customer Service Associate

Walgreens
11.2021 - 02.2022

Cleaning Service

IHS
09.2021 - 10.2021

Forklift Operator

JOANN Warehouse
07.2021 - 09.2021

High School Diploma -

West High School
Fantaysia Nhem