Fany Higarera
Deltona
Summary
Dedicated Account Care Educator with a proven track record of maintaining client satisfaction through efficient authorization and verification processes, ensuring exceptional customer service at every touchpoint. Committed to fostering a positive and productive work environment by effectively communicating with team members, setting clear goals, and consistently monitoring performance to drive success. Skilled in identifying opportunities for process improvements and implementing strategies that enhance operational efficiency. Passionate about building strong client relationships and delivering results that exceed expectations.
Overview
7
7
years of professional experience
Work History
Account Care Educator
AssistRx
10.2023 - Current
- Built relationships and communicated with FRMs to provide satisfactory results to our clients
- Implemented assessment tools to monitor territory progress effectively.
- Collaborated with multidisciplinary teams to streamline processes and improve service delivery.
- Trained new staff on customer service protocols, enhancing team performance and patient satisfaction.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased first-call resolution rates by carefully listening to clients'' needs and providing accurate information based on their inquiries.
Patient Access Specialist
AssistRx
01.2023 - 02.2025
- gathering patient insurance information to obtain benefits for the product being rendered to the patient
- Use of several clinical systems (Salesforce & Availity.com, Teams)
- Share information with appropriate leadership and team members to ensure a smooth onboarding benefits process.
- Ensuring compliance with payers, and providing exceptional customer service
- Benefits and eligibility check.
- Maintaining appropriate adherence logs and reports according to company standards
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Intake Coordinator
Blue Sprig Pediatrics
01.2021 - 01.2023
- Managed appointment scheduling, ensuring timely access to care for patients and providers.
- Assisted in gathering and verifying patient information, maintaining accuracy in electronic health records.
- Trained new staff on intake protocols, enhancing team performance and service quality.
- Provided exceptional customer service while handling sensitive information, fostering a positive clinic experience for all patients.
- Coordinated insurance verification and eligibility checks for incoming patients, improving efficiency.
- Assisted in data entry and maintenance of electronic health records for accuracy and compliance.
- Organized patient information sessions to educate clients about services and intake requirements.
Patient Service Specialist
Gastroenterology of Greater Orlando
01.2020 - 01.2021
- Patient service specialist Responsibilities: provide excellent customer service to seeing patients in office.
- Scanning insurance, creating patient charts.
- Inputting documents new patient paperwork.
- Calling patient to confirm appointments and that paperwork is completed.
- Collect payments need such as copay, deductible, old fees etc.
- Create new patient appointments, rescheduled no shows
Customer Service Representative
Carenow Pharmacy
01.2019 - 01.2020
- Maintained organized records of patient interactions and transactions for compliance and reference.
- Handled customer complaints promptly, utilizing problem-solving skills to ensure resolution and retention.
- Trained new staff on operational procedures and customer service best practices to enhance team performance.
- Implemented process improvements that streamlined workflows and enhanced overall service delivery efficiency.
Education
High School Diploma -
Deltona High School
Deltona, FL06-2019
Skills
- Time Management
- Organization
- Proficient communication
- Multitasking
- Bilingual (Fluent in Spanish)
- Problem-solving
- Peer mentoring
- Flexibility and adaptability
- Leadership development
- Team collaboration
- Group and individual instruction
- Program development
Languages
Spanish
Native or Bilingual
Timeline
Account Care Educator
AssistRx
10.2023 - Current
Patient Access Specialist
AssistRx
01.2023 - 02.2025
Intake Coordinator
Blue Sprig Pediatrics
01.2021 - 01.2023
Patient Service Specialist
Gastroenterology of Greater Orlando
01.2020 - 01.2021
Customer Service Representative
Carenow Pharmacy
01.2019 - 01.2020
High School Diploma -
Deltona High School
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