Hi, I’m
Fany Sanchez
Houston,TX
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
8
years of professional experience
Work History
INFO Insurance Agency
Sales Agent
10.2023 - 11.2024
Job overview
- Outbound prospecting (cold calling) more than 100 calls, emails, and texts per day, for truck insurance, generation of 4 strong leads per day, a minimum of 5 insurance quotes per day, analysis of rates, price negotiation, interaction with underwriters, and customer advocacy.
- Developed, maintained, and utilized a diverse client base.
- Increased sales with the execution of full sales cycle processing from initial lead processing through conversion and closing, closing 1-5 sales per week.
- Negotiated prices, terms of sales, insurance benefits, and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Teleperformance
Email Support Agent
11.2021 - 07.2022
Job overview
- Resolve ad hoc customer questions, challenges and concerns relating to a Neo-bank (Chime) products and services
- The average resolution time for Email Support is in 1-4 minutes and answer over 40 emails a day
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
KM2 Solutions
Customer Service Rep
11.2019 - 11.2021
Job overview
- Scheduling appointments for multiple dentists' offices, taking more than 200 calls per day.
- Translate Spanish to English calls between patients and doctors, ensuring meaning and context are maintained.
- Upselling Invisalign and maintaining up-to-date knowledge of products, specialist locations, and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Alorica
Technical Support Rep
06.2016 - 09.2019
Job overview
- Diagnosed and troubleshot hardware, software, and network issues, assisting aminimum of 40 calls per day.
- Configured hardware, devices, and software to set up workstations for clients Xfinity users.
- Responded to customer inquiries and provided technical assistance.
- Keep resolution scores up to 50% per week.
Education
UNAH-VSSan Pedro Sula, HN
BA from Psychology
09.2022
Skills
- English/Spanish proficiency
- Lead generation
- Sales strategies
- Upselling strategies
- Client relations
- Cold calling
- Closing sales
- Customer Assistance
- Objection handling
- Client analysis
Hobbies and Interests
- Audio books
- Aquarelle painting
- Working out
Timeline
Sales Agent
INFO Insurance Agency
10.2023 - 11.2024
Email Support Agent
Teleperformance
11.2021 - 07.2022
Customer Service Rep
KM2 Solutions
11.2019 - 11.2021
Technical Support Rep
Alorica
06.2016 - 09.2019
UNAH-VS
BA from Psychology
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