Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

FARA CRUZ

The Bronx

Summary

Professional hospitality worker with significant experience in guest services and facility management. Skilled in maintaining cleanliness, ensuring guest satisfaction, and managing multiple tasks efficiently. Strong focus on team collaboration and meeting high standards, adapting smoothly to changing needs. Known for reliability, attention to detail, and excellent communication skills.

Overview

28
28
years of professional experience

Work History

Lobby Attendant

Eventi Hotel
01.2010 - Current
  • - Welcome guests, maintain public areas, report maintenance needs
  • - Filled multiple roles: room prep, minibar, dining delivery, banquet events

Teller

Transfiguration Parish Federal Credit Union
01.2009 - Current
  • - Delivered customer service and managed financial transactions

Manager's Assistant

McDonald’s Corporation
01.1998 - 01.2006
  • - Led team training and ensured customer satisfaction
  • Collaborated with cross-functional teams to ensure timely completion of projects while maintaining high-quality standards.
  • Generated repeat business through exceptional customer service.
  • Played a key role in the successful implementation of new company policies, providing training and guidance to staff members as needed.

Education

AOS - Business

Technical Career Institute
01.2004

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McDonald's Management Training Program
01.2002

Diploma - undefined

Norman Thomas High School
01.2002

Skills

  • Lobby & Guest Services
  • Housekeeping Procedures
  • In-Room Dining & Setup
  • Room Turnover Standards
  • Team Coordination
  • Bilingual (English/Spanish)
  • Strong organization
  • Dependability
  • Discretion and confidentiality
  • Guest relations

Awards

McDonald’s Trainer of the Year – 1999, Food Safety & Health Class (McDonald’s Training), S.O.D. Management Program Graduate

Timeline

Lobby Attendant

Eventi Hotel
01.2010 - Current

Teller

Transfiguration Parish Federal Credit Union
01.2009 - Current

Manager's Assistant

McDonald’s Corporation
01.1998 - 01.2006

undefined

McDonald's Management Training Program

Diploma - undefined

Norman Thomas High School

AOS - Business

Technical Career Institute

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