Fara Fraipont
Naples,FL
Summary
Accomplished Showroom Manager with a proven track record at Leaders, adept at driving sales through innovative merchandising and strong client relationships. Excelled in team leadership and development, boosting customer satisfaction and achieving over 101% of sales plans annually. Skilled in inventory oversight and employee coaching, my approach combines strategic problem-solving with effective communication, fostering a motivated and high-performing team environment.
Overview
20
20
years of professional experience
Work History
Showroom Manager
Leaders
North Naples
03.2022 - Current
- Implemented effective visual merchandising strategies to enhance product presentation and drive sales
- Managed daily operations of a high-end retail showroom, overseeing a team of 4 sales associates
- Trained and coached sales team on product knowledge, customer service techniques, and upselling plan of action.
- Audits to monitor stock levels, minimize shrinkage, and maintain accurate records.
- Conducted monthly performance reviews for team members, providing constructive feedback and opportunities for professional development.
- Converted leads into loyal customers by offering personalized recommendations tailored to individual needs preferences.
- Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
South Florida Area Manager
Zoom Tan / Zoom Fit
Naples, Fort Myers, Estero And Kendall
09.2018 - 03.2022
- Oversaw the operations of multiple retail stores within a designated area, ensuring adherence to
- Company policies and procedures
- Conducted regular store visits to assess compliance with operational standards, customer service
- Quality, and inventory management practices
- Identified staffing needs based on business demands and participated in recruitment processes for
- Key positions
- Provided ongoing coaching and development opportunities for store managers to enhance their
- Leadership skills
- Monitored inventory levels at each store location to ensure optimal stock availability while minimizing
- Excess or obsolete items
- Increased average transaction value through upselling techniques implemented during staff training
- Sessions resulting in an increase of PCA
- Fostered a positive work environment that promoted teamwork, open communication, and employee engagement
Store Manager
Sunglass Hut - Luxottica
Naples, FL
04.2014 - 07.2018
- Selected to lead SWFL Region as Captain of new Kronos software
- Trained and helped on board new store Managers
- Made over 101% of plan each year and continues to lift conversion
- Consistently make all store goals, Payroll, and Inventory
- Challenge and motivate sales associates to attain all company goals and expectations through training
- Successfully learned and trained staff on over 30 different brands of glasses I.E. Tiffany, Prada, Gucci, Versace etc.
- Achievements: Promoted to visual director of Coastland Mall Spring 2016
Store Manager
Plato's Closet
Naples, FL
09.2009 - 03.2014
- Increased revenue due to consistent control and management of inventory
- Trained Managers for Ft Myers location
- Consistently met payroll goals and earned bonuses as result
- Promoted sales by maintaining store website and outreach to customers via email through constant contact
- Achieved high ratings on secret shoppers reports both in store and over phone
Store Manger
Concord Pet Foods and Supplies
Wilmington, DE
01.2005 - 06.2009
- Successfully managed several busy locations with strong focus on sales, talent and environment while maintaining staff of 7 to 15
- Encouraged team to sustain and promote a creative sales environment via successful store displays
- Achievements: Promoted to Assistant Manager within first six months- then Store Manger six months later
- Supervised guests at front counter, answering questions regarding products.
- Analyzed inventory usage and assessed trends to provide maximum coverage for each time period.
- Represented company at national and regional trade shows.
Education
Associate of Arts - Digital Communications And Multimedia
Wilmington College
New Castle, DE06.2004
Skills
- Client relationships
- Employee coaching and mentoring
- Positive attitude
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Lead generation
Timeline
Showroom Manager
Leaders
03.2022 - Current
South Florida Area Manager
Zoom Tan / Zoom Fit
09.2018 - 03.2022
Store Manager
Sunglass Hut - Luxottica
04.2014 - 07.2018
Store Manager
Plato's Closet
09.2009 - 03.2014
Store Manger
Concord Pet Foods and Supplies
01.2005 - 06.2009
Associate of Arts - Digital Communications And Multimedia
Wilmington College