Farah Mansuri
Miami Lakes ,Florida
Summary
Experienced and self-motivated professional with 10+ years of experience in a fast-paced working environment. In-depth knowledge of people-first approach to problem-solving methodology coupled with outstanding organizational, administrative skills and communication skills. Possess business awareness and a clear understanding of the best management practices in the non-profit sector. Strong organization and time management skills to multi-task and prioritize the workload to meet changing properties and deadlines. Excellent project management skills paying strong attention to detail with the capability to work on multiple campaigns/priorities simultaneously. Ability to make decisions with minimal guidance in a fast- paced, deadline-driven environment
Achievements: WON “LARGEST PERCENTAGE GROWTH AWARD” IN 2020 TRAINED A TEAM OF 8 OPTICIAN/SALES REPRESENTATIVES LEADING TO HIGHEST SALES GROWTH DEVELOPED A SET OF STANDARDIZED SALES PROPOSALS TO BE USED IN A VARIETY OF SALES PITCHES, MAKING IT EASY FOR SALES REPRESENTATIVES TO HANDLE PROSPECTING WORK.
Overview
13
13
years of professional experience
Work History
Volunteer
Family Members
- Exhibited excellent communications and customer service relations skills.
- Assisted organizing local charity events to raise funds for disadvantaged families.
- Facilitated communication between clients and other service providers.
- Provided support to social service clients in navigating available resources.
- Provided guidance to family members.
- Met with family and friends to gather information, prepare USCIS documentation and determine necessary actions.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Educated students on college admissions process and scholarship requirements.
- Advised students on educational, career and social opportunities.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Lic. Optician
Costco Optical
01.2015 - 08.2022
- Communicates product knowledge, including warranties to clients, providing advice, explaining various options available, benefit plan coverage for all products, and additional charges that apply outside the benefit plans
- Assists clients with a selection of frames, measuring client for the size of eyeglasses and coordinating frames with facial and eye measurements as well as optical prescription
- Measure Patients’ bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes using measuring devices
- Provides customer service by greeting customers, verifying benefits, explaining charges, and contacting customers concerning orders, verifying invoices, filing and following through on customer requests as needed
- Prepares work orders for optical laboratory containing instructions for grinding and mounting lenses in frames
- Projected sales and store expense budgeting process via specific data analysis methods
- Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume
- Demonstrates superior product knowledge to accurately describe the features & benefits of various lenses & frames using appropriate tools
- Dispenses eyewear, ensuring proper fit, making repairs to glasses as required
- Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyles preferences
- Participates in inventory control, and general office cleanliness and service
- Review Physicians prescription and orders based on Medical
- Maintained safe, clean and organized environment to increase patient comfort.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
Lic, Option
Lenscrafters Optical
01.2010 - 05.2015
- Helped to develop, improve and implement nursing policies and procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Responded to patient requests with appropriate clinical and personal assistance.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Maintained safe, clean and organized environment to increase patient comfort.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Education
Tech Project Management Certificate - Tech Project Management
University of Miami
Miami, FL02.2023
Bachelor of Art - Psychology
Florida International University
05.2012
Associate of Science - Opticianry
Miami Dade College – Medical
Miami2008
Skills
- Operations Support
- Raising Funds
- Adaptability and Dependability
- Telephone Etiquette
- Public Relations
- Social Media Management
- Google Suite
- MS Office
- Behavior Modeling
- Data Evaluation
- Positive Reinforcement Methods
- Community Service
- Verbal and Written Communication
- Attention to Detail
- Project Oversight
- Public Speaking
- Event Planning
- Mediation
- Documentation
- Patient Engagement
Languages
Hindi
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Lic. Optician
Costco Optical
01.2015 - 08.2022
Lic, Option
Lenscrafters Optical
01.2010 - 05.2015
Volunteer
Family Members
Tech Project Management Certificate - Tech Project Management
University of Miami
Bachelor of Art - Psychology
Florida International University
Associate of Science - Opticianry
Miami Dade College – Medical
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