Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Farah Almaleki

El Cajon,CA

Summary

Hardworking professional with a vast understanding of cooking techniques to be flexible in all situations. A dedicated leader with the skills to match. Seeking the chance to be the next Wok Cook at a great establishment. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience

Work History

Dispatcher

MSS Transport
El Cajon, CA
01.2024 - Current
  • Tracked changes in computer system to keep records current and accurate.
  • Reported delays, accidents or other traffic and transportation situations.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Investigated and resolved customer and vendor issues to retain business.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.

Front Desk Receptionist

f n g auto repair
El Cajon, CA
05.2023 - 02.2024
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Handled cash transactions accurately, balancing the register at the end of each shift.

Dispatcher

s towing
Los Angeles, CA
06.2022 - 05.2023
  • Received and dispatched calls for emergency services.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Provided timely updates to customers regarding their orders or requests.
  • Maintained logs of all incoming calls and assigned tasks.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.

Education

Master of Arts - Surgical Technology

Pima Medical Institute
Tucson, AZ
03-2025

High School Diploma -

Idea Center
El Cajon, CA
06-2022

Skills

  • Database Maintenance
  • Phone Dispatch
  • Logistics Activities And Coordination
  • Delivery Support
  • Delivery Procedures
  • Email communications
  • Documenting communications
  • Hard-working
  • Dependable and Hardworking

Languages

Arabic
Professional

Timeline

Dispatcher

MSS Transport
01.2024 - Current

Front Desk Receptionist

f n g auto repair
05.2023 - 02.2024

Dispatcher

s towing
06.2022 - 05.2023

Master of Arts - Surgical Technology

Pima Medical Institute

High School Diploma -

Idea Center

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Farah Almaleki