FARAH EL ANTAKI

• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Organized promotional events and interacted with community to increase sales volume.
• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
• Developed and implemented comprehensive salesperson training program.
• Produced contracts, reports, letters, and proposals for clients.
• Improved sales processes to streamline customer acquisition and onboarding strategies.
• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
• Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.

• Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
• Analyzed sales, wrote sales reports and set sales goals for the counter .
• Ordered supplies and inventory for the cosmetic counter.
• Researched and assessed new products to develop effective merchandising and promotion plans.
• Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
• Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff.
• Gathered and analyzed sales and performance data to set and strategize departmental goals.
• Recruited, hired and trained associates in company policies and effective sales techniques to increase revenue for busy cosmetics counter.
• Delivered product demonstrations and sample applications, raising exposure of key brands.
• Offered make-up tips and popular tutorials in alignment with latest trends.
• Arranged merchandise to present visually appealing displays and attract clientele.
• Trained team members in successful strategies to meet operational and sales targets.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Mentored new sales associates to contribute to store's positive culture.

• Trained beauty advisor's in sales techniques and product line to improve recommendations and increase upselling for department.
• Managed team of 5 associates in cosmetics department to achieve and maintain highest standards of customer service.
• Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
• Collaborated with human resources team to provide full coverage for department and create equitable schedules for associates.
• Trained team members in successful strategies to meet operational and sales targets.
• Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
• Mentored new sales associates to contribute to store's positive culture.
• Submitted reports to senior management to aid in business decision-making and planning.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
• Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
• Promoted business' development by building and maintaining relationships with new clients.
• Recruited, managed and motivate member team to give every guest positive and memorable experiences.
• Led and developed management the team.

• Delivered product demonstrations and sample applications, raising exposure of key brands.
• Offered make-up tips and popular tutorials in alignment with latest trends.
• Arranged merchandise to present visually appealing displays and attract clientele.
• Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
• Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
• Ranked among top sales performers.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Listened to customer needs and desires to identify and recommend optimal products.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Balanced and organized cash register by handling cash, counting change.
• Informed customers of current store promotions to encourage additional sales purchases.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Prepared merchandise for sales floor by pricing or tagging.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.
• Maintained customer satisfaction with quick and professional handling of product returns.

Hotel - Resort Front desk management

Front desk operations

Hotel departments functions and connections