Farah Emam
Baltimore,Maryland
Summary
Business Administration graduate with extensive experience in customer relations, supporting business operations, and managing documentation in fast-paced environments. Known for building strong client relationships, ensuring process accuracy, and contributing to efficient team workflows.
Overview
9
9
years of professional experience
Work History
Operations & Procurement Coordinator
EZ Packaging
07.2025 - Current
- Manage supplier relationships, negotiating prices and terms to optimize cost efficiency while maintaining high product quality.
- Coordinate international shipments from suppliers in China and India to the U.S., ensuring compliance with import regulations and timely delivery.
- Communicate with shipping companies, customs brokers, and internal teams to track orders and resolve logistical and operational issues.
- Oversee the arrival, inspection, and distribution of products in the U.S., ensuring customer orders are fulfilled accurately and on schedule.
- Identify opportunities for cost reduction and process improvement while maintaining operational efficiency and quality standards.
Supply Chain Intern
LAM Logistics
04.2024 - 07.2025
- Managing and coordinating international shipments for multiple clients, ensuring adherence to delivery schedules and international regulations.
- Improving proficiency in CargoWise logistics software to achieve advanced proficiency through self-study and practical application
- Applying and developing communication, problem-solving, and leadership skills to address ongoing logistical challenges, enhancing team effectiveness and operational efficiency
- Developing and preparing to implement efficient logistics strategies aimed at improving delivery times and reducing costs, with expected implementation and measurable outcomes by August
- Collaborating effectively with cross-functional teams to streamline international shipment processes and ensure smooth logistical operations throughout the internship period
Client Support Team Lead
Wawa
06.2017 - 07.2021
- Managed daily client interactions in a high-volume environment, ensuring timely issue resolution and a 95% client satisfaction rating.
- Exceeded productivity targets, handling 50+ interactions per day while optimizing workflow efficiency by 10%.
- Partnered with team leads and program management to implement five process improvements, reducing response times by 15%.
- Monitored operational activities to enhance safety and efficiency, contributing to a 20% decrease in incidents.
- Balanced a full-time workload with academic responsibilities, demonstrating strong time management, adaptability, and reliability.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
Client Support Coordinator
Shoppers
06.2017 - 08.2018
- Achieved 95% customer satisfaction by providing efficient and personalized service in a fast-paced, diverse environment.
- Trained and mentored 5 new team members on stock procedures and customer service operations, ensuring smooth onboarding and team efficiency.
- Assisted customers with product selection and inquiries, delivering tailored guidance to enhance the shopping experience.
- Contributed to operational efficiency and loss prevention, reducing store losses by 15% through proactive monitoring and reporting.
- Analyzed support metrics to identify trends, contributing to strategic decision-making for service enhancements.
Education
Bachelor of Science - Business Administration, International Business concentration
Towson University
Towson, MD08.2024
Associate degree - Business Administration
Community College of Baltimore County
Essex, MD05.2022
Skills
Languages: Fluent in Arabic and English
Software Proficiency: Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), CargoWise (data management, documentation processing, tracking, and workflow coordination)
Adaptability: Quickly learn and apply new systems, processes, and technologies in fast-paced environments
Team Collaboration: Work effectively within cross-functional teams to achieve shared goals and meet deadlines
Documentation & Accuracy: Maintain accurate records, ensure data integrity, and coordinate information flow across teams and external partners
Timeline
Operations & Procurement Coordinator
EZ Packaging
07.2025 - Current
Supply Chain Intern
LAM Logistics
04.2024 - 07.2025
Client Support Team Lead
Wawa
06.2017 - 07.2021
Client Support Coordinator
Shoppers
06.2017 - 08.2018
Associate degree - Business Administration
Community College of Baltimore County
Bachelor of Science - Business Administration, International Business concentration
Towson University