Farah Gerrard
Clarksburg
Summary
Highly competent Shift Leader with background in managing diverse teams, optimizing operational processes, and ensuring customer satisfaction. Strong leadership skills complemented by an ability to communicate effectively across all levels of business. Notable success in improving team productivity and streamlining workflow procedures. Known for fostering positive work environments and driving team performance to exceed business goals.
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Manager/Shift Leader
Chick-fil-A
Clarksburg
03.2025 - Current
- Trained new employees on operational procedures and customer service excellence.
- Monitored inventory levels to ensure adequate stock for daily operations.
- Facilitated effective communication among team members to enhance workflow.
- Managed shift schedules to align with business demands and optimize staffing.
- Evaluated employee performance and provided constructive feedback for improvement.
- Resolved operational issues promptly to minimize disruptions during service.
- Encouraged a positive work environment through team-building activities.
- Maintained compliance with health and safety regulations during all shifts.
- Developed action plans to address customer feedback and improve service quality.
- Resolved customer complaints in a timely manner.
- Communicated effectively with customers, vendors, and other departments within the organization.
- Performed maintenance duties such as cleaning floors, walls, counters.
- Maintained a clean work environment in accordance with health codes standards.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Observed food safety and sanitation protocols to reduce germ spread.
Team Member
Party City
Bridgeport
09.2022 - 12.2022
- Assisted customers in selecting party supplies to enhance their event planning.
- Participated in inventory tracking to ensure stock levels met customer demands.
- Contributed to team collaboration by sharing insights and best practices with colleagues.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
- Emptied trash cans and disposed of waste materials properly.
- Efficiently managed time between multiple tasks throughout the day.
- Stocked supplies such as soap, toilet paper and paper towels.
- Maintained cleaning equipment in good working condition.
- Followed all health codes and regulations regarding the use of chemicals.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Education
Lincoln High School
Shinnston, WVSkills
- Employee training
- Inventory management
- Customer service
- Operational compliance
- Conflict resolution
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Leadership skills
- Health and safety
- Strong verbal and written communication
- Team supervision
- Role modeling
- Action planning
- Positive attitude
- Quality inspections
Certification
- Food handlers card
Timeline
Manager/Shift Leader
Chick-fil-A
03.2025 - Current
Team Member
Party City
09.2022 - 12.2022
Lincoln High School