Farah Hashi
Silver Spring,MD
Summary
SELF-DRIVEN, RESULTS-ORIENTED TEAM PLAYER Highly motivated team player and independent thinker with the ability to prioritize and a proven track record of multi-tasking in a fast-paced environment. Detail-oriented, self-starter with solid communications and leadership skills who exceeds expectations. Skilled in customer service, auditing, research, and networking/relationship building. Computer-proficient in Windows, Microsoft Office and mail related computer systems.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
Work History
Site Manager
Kaiser Permanente
Rockville, MD
04.2019 - Current
- Supervise, train, and evaluate assigned subordinate staff
- Perform accounting duties as it relates to outsourced copy center jobs along with courier service invoices
- Maintain appropriate inventory levels as it relates to Office Services
- Direct responsibility of all office copier functionality
- Office liaison to outside vendors such as Pitney Bowes, UPS, and Fed Ex
- Assist Senior Paralegal Manager in relationship building with outside copy and courier vendors
- Maintain proper employee record keeping as it pertains to payroll
- Monitor copy center to ensure copy related jobs are completed in a timely manner
- Monitor the mailroom to ensure all mail deliveries and packages are delivered in a timely acceptable manner
- Must be able communicate and interact effectively with employees and/or other clients
- Effectively manages and communicates confidential issues
- Work with company department managers to determine purchasing needs and requirements for production and office products
- Input and maintain online database of all products; maintains daily inventory update.
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Responded to and resolved guest issues or complaints.
- Input and confirmed reservations for guests.
- Issued room keys and escort instructions to bellhops.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Identified cost savings opportunities related to inventory levels or production processes that could improve profitability while maintaining desired service levels.
- Reviewed shipment records from suppliers and distributors in order to ensure accuracy of orders placed and received.
- Managed relationships with external vendors providing support services related to forecasting activities.
- Supervised a team of up to 10 printers, ensuring quality standards were met.
- Reviewed job orders to determine specifications, materials needed, and estimated costs.
- Developed pricing models based on customer demand, market conditions, and cost analysis.
- Managed daily workflow for staff of 10+ employees in a high-volume print production environment.
- Ensured all projects met customer specifications by overseeing pre-press activities such as layout design, proofreading and image manipulation.
Site Manager
AT&T Government Solutions
Mclean, VA
10.2010 - 08.2017
- Manage individual performance of team members
- Clearly communicates the job expectations and consequences
- Also focus on training employees cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality
- Participates in the planning, development, implementation, and maintenance of core digital initiatives and digital product delivery
- Also provide administrative support to capture and proposal development processes and efforts
- This position works closely with proposal managers, proposal writers, and business development managers to manage the schedule and overall quality control of the production of the proposal document
- Respond to and resolve facilities based requests, complaints, and queries from employees
- Supervise outside vendors responsible for document center, Mailroom and facilities
- Order and maintain office supplies inventory, i.e
- Copy paper, copy machine toner, etc
- Performed administrative and other duties as assigned that may not be within the scope of this position
- Performed other duties as assigned.
Site Manager
Deloitte & Touche
Mclean, VA
08.2008 - 10.2010
- Manage and oversees business functions in Mailroom, Reprographics, Records, Hoteling, Payroll billing and accounts receivable, inventory and supply management
- Document and processes in prescribed formats and updating formats and updating preexisting one
- Work closely with the general manager to ensure we consistently provide service of the highest standers by making sure all aspects of your hospitality run smoothly
- Establish meeting and conference requirements planning and arrangements for conference space for the participants.
Education
IT Programming -
Universiti Kuala Lumpur Malaysian Institute of Information Technology (MIIT)
02.2021
Skills
- Skilled in customer service, auditing, research, and networking/relationship building Computer-proficient in Windows, Microsoft Office and mailing programs and Digital printing equipment, as well As Fiery
- Budgeting and Cost Savings
- OSHA Safety Requirements
- Multitasking and Organization
- Safety Procedures
- Inventory Management
- Problem-Solving
- Team Leadership
- Process Improvement
- Quality Assurance
- Supply Ordering
- Hiring and Training
- Staff Development
Timeline
Site Manager
Kaiser Permanente
04.2019 - Current
Site Manager
AT&T Government Solutions
10.2010 - 08.2017
Site Manager
Deloitte & Touche
08.2008 - 10.2010
IT Programming -
Universiti Kuala Lumpur Malaysian Institute of Information Technology (MIIT)
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