Farah Hudson
Moody
Summary
Dynamic, professional, and prepared for this role. With a solid background as an assistant manager, retail sales associate, receptionist, cashier, barista, host, and housekeeper, excelling in customer service, team leadership, and managing daily operations. Skilled in consistently achieving high customer satisfaction, decision-making and problem-solving, and operational excellence. Experience with opening and closing responsibilities, retail, inventory control, money handling, scheduling, multitasking, and marketing strategies. Utilizes strategic planning and effective communication to drive store success. Team player and adapts well to change. Willing to relocate.
Overview
10
10
years of professional experience
Work History
Barista
Starbucks
Moody, AL
06.2025 - 01.2026
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Prepared high-quality espresso beverages, ensuring consistency and flavor standards.
- Operated coffee brewing equipment, maintaining cleanliness and functionality.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
1st Assistant Manager
SKECHERS Factory Outlet
Leeds, AL
06.2023 - 05.2025
- Provided exceptional support to Department Manager as needed on critical decision-making tasks, project management activities, or handling escalated issues from customers or employees alike.
- Established clear expectations for staff performance through regular meetings, goal-setting sessions, and performance evaluations.
- Boosted employee morale by recognizing individual achievements, fostering teamwork, and promoting professional development opportunities.
- Improved team productivity by developing and executing effective training programs for new hires.
- Managed daily operations, overseeing staff schedules, inventory management, and budgeting.
- Increased customer satisfaction with exceptional service and timely resolution of concerns.
- Monitored sales data, identifying trends to optimize inventory levels and product mix.
- Evaluated staff performance, providing constructive feedback and coaching to enhance skill sets.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Receptionist
The Furnace
Birmingham, AL
06.2023 - 12.2023
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
- Welcomed incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected [Type] payments, processed transactions and updated relevant records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Safeguarded company assets through diligent monitoring of cash register activity and immediate reporting of any discrepancies.
Housekeeper
Quality Inn Hotel
Pell City, AL
02.2023 - 06.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Maid/Housekeeper
Self-employeed
Huntsville, AL
01.2016 - 01.2023
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Engaged positively with residents while cleaning apartments and common areas.
- Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
- Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
Education
GED -
Calhoun Community College
Huntsville, ALSkills
- Excellent customer service
- Multitasking and organization
- Adaptability and flexibility
- Product and service sales
- Training
- Money handling
- Staff training and development
- Problem solving
- Time management
- Goal setting and achievement
- Sales strategies
- Decision-making capacity
- Marketing tactics
Timeline
Barista
Starbucks
06.2025 - 01.2026
1st Assistant Manager
SKECHERS Factory Outlet
06.2023 - 05.2025
Receptionist
The Furnace
06.2023 - 12.2023
Housekeeper
Quality Inn Hotel
02.2023 - 06.2023
Maid/Housekeeper
Self-employeed
01.2016 - 01.2023
GED -
Calhoun Community College