Farah Johnson
Los Angeles,CA
Summary
Professional healthcare leader with strong background in medical assistance. Skilled in patient care, administrative tasks, and clinical support. Highly reliable with focus on teamwork and adaptability to changing needs. Known for excellent communication, organizational skills, and results-driven approach.
Overview
10
10
years of professional experience
Work History
Lead Medical Assistant/Back Office Manager
Wholistic Kids & Families
01.2019 - 01.2023
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
Administrative Assistant/Payroll Specialist
New York Life Insurance Agency
04.2016 - 12.2018
- Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Coordinate inventory orders, office supplies, and travel arrangements for managing staff
- Process biweekly payroll for up to 25 employees
- Answer questions for clients regarding life, mutual funds, and home insurance policies
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Staff Assistant/Customer Service
State Farm Insurance
10.2014 - 04.2016
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Monitor sales activities to ensure that customers receive satisfactory service
- Provide licensed agents with support by processing claims and insurance quotes
Medical Assistant/Office Manager
Kid Chiropractic
12.2012 - 10.2014
- Record patient's medical history, vital statistics or information such as test results
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Maintain an organized schedule
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
Bachelor Of Business Management -
Cal State LA
Los Angeles, CAMedical Assisting Certificate -
Everest College
Los Angeles, CASkills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Patient education and counseling
- Scheduling and appointment management
- Medical office administration
- Diagnostic testing assistance
- Professionalism and ethics
Languages
Gujarati
Native or Bilingual
Hindi
Limited Working
Urdu
Professional Working
Timeline
Lead Medical Assistant/Back Office Manager
Wholistic Kids & Families
01.2019 - 01.2023
Administrative Assistant/Payroll Specialist
New York Life Insurance Agency
04.2016 - 12.2018
Staff Assistant/Customer Service
State Farm Insurance
10.2014 - 04.2016
Medical Assistant/Office Manager
Kid Chiropractic
12.2012 - 10.2014
Bachelor Of Business Management -
Cal State LA
Medical Assisting Certificate -
Everest College
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