Summary
Overview
Work History
Education
Skills
Timeline
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Farah Omar

New York,NY

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results. Goal oriented Organizer committed to helping plan events and social occasions. Expertly facilitates events resulting in seamless and enjoyable experience. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

2
2
years of professional experience

Work History

Shift Lead Manager

The Halal Guys
05.2023 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Developed staff training programs to improve skillsets and overall team performance.

Front Desk Receptionist

Bright Medical P.C.
04.2022 - 06.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.

Store Trainer

The Halal Guys
11.2021 - 05.2023
  • Promoted effective communication skills with dedicated training modules focused on active listening, empathy, and clear verbal expression techniques.
  • Collaborated with management to identify skill gaps within the team, devising tailored workshops to address areas of weakness.
  • Improved store efficiency by developing and implementing comprehensive training programs for new employees.

Education

Bachelor of Arts - Sociology

Baruch College of The City University of New York
New York, NY
05.2025

Associate of Arts - Psychology

Borough of Manhattan Community College of The City University of New York
New York, NY
05.2023

High School Diploma -

William Cullen Bryant High School
Long Island City, NY
06.2019

Skills

  • Team motivation
  • Bilingual/Language skills (English&Arabic)
  • Workplace Safety
  • Employee Training
  • Operations Management
  • Policy Enforcement
  • Opening and closing procedures
  • Accurate money handling
  • Team Development
  • Training and mentoring
  • Handling Customer Complaints
  • Relationship Building

Timeline

Shift Lead Manager

The Halal Guys
05.2023 - Current

Front Desk Receptionist

Bright Medical P.C.
04.2022 - 06.2023

Store Trainer

The Halal Guys
11.2021 - 05.2023

Bachelor of Arts - Sociology

Baruch College of The City University of New York

Associate of Arts - Psychology

Borough of Manhattan Community College of The City University of New York

High School Diploma -

William Cullen Bryant High School
Farah Omar