Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Farah Saad

Chicago,IL

Summary

Dynamic Customer Service Representative with a proven track record at Mobilink Jazz Care Centre, excelling in ticketing and troubleshooting. Expertly resolved customer issues while promoting product sales, achieving high satisfaction levels. Strong documentation skills complemented by a commitment to building lasting relationships, ensuring seamless onboarding and support for clients.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Mobilink Jazz Care Centre
07.2011 - 02.2018
  • Created and managed service tickets efficiently using Siebel and CRM platforms to ensure timely issue resolution and follow-up.


  • Resolved customer issues using a step-by-step troubleshooting approach.


  • Promoted and facilitated Mobilink product sales and services.


  • Supported customers in opening Waseela Bank accounts and onboarding services.


  • Logged, tracked, and escalated customer queries and incidents in CRM, maintaining detailed documentation for each case.


  • Delivered prompt and professional customer support, ensuring high satisfaction levels.


  • Maintained strong business relationships to meet monthly targets and service goals.

Education

Bachelors Of Commerce - Accounting

University Of Karachi
Karachi, Pakistan
04-2014

Skills

  • Ticketing
  • Troubleshooting
  • Sales
  • Onboarding
  • Support
  • Documentation
  • Customer Service

Languages

English
Professional Working
Urdu
Native or Bilingual
Hindi
Full Professional

Timeline

Customer Service Representative

Mobilink Jazz Care Centre
07.2011 - 02.2018

Bachelors Of Commerce - Accounting

University Of Karachi

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