Farah Sterlin
Decatur,GA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Travel Consultant
Egencia | American Express Global Business Travel
06.2015 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Travel Consultant
American Express
03.2007 - 06.2015
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Worked in multiple GDS - Sabre and Apollo
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Enhanced customer service by promptly addressing inquiries and concerns.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Education
Degree in Tourism And Hotel Management - Hospitality And Tourism Management
Universidad Apec
Santo Domingo, Dominican Republic06-1992
Skills
- Strong communication skills
- Exceptional customer service
- Cultural sensitivity
- Multilingual proficiency - Spanish (native) Haitian Creole (conversational)
- Integrity and honesty
- Stress tolerance
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- GDS expertise - Sabre, Apollo, Amadeus
Timeline
Travel Consultant
Egencia | American Express Global Business Travel
06.2015 - Current
Travel Consultant
American Express
03.2007 - 06.2015
Degree in Tourism And Hotel Management - Hospitality And Tourism Management
Universidad Apec
Similar Profiles
Christine ReschChristine Resch
Specialized Corporate Travel Counselor at American Express Global Business TravelSpecialized Corporate Travel Counselor at American Express Global Business Travel
Jill GardnerJill Gardner
Senior Business Travel Consultant at American Express, Global Business TravelSenior Business Travel Consultant at American Express, Global Business Travel
Daria JuszczykDaria Juszczyk
Corporate Travel Counselor at American Express Global Business TravelCorporate Travel Counselor at American Express Global Business Travel